What does the One Hour mean in your company name?

The 'One Hour' in our company name indicates our guarantee to be at your home in the predetermined window quoted when you set your appointment. If we do not show up within that window, your service call fee is waived. 1. Express Appointment: This is an appointment that is scheduled during a specified one-hour time slot. You are promised that a technician will arrive at your home within this one-hour time window. You will also receive a call when the technician is en route to your home. 2. Reserved Appointment: This is an appointment that is scheduled during a specified, two-hour time slot. You are promised that a technician will arrive at your home within this two-hour time window. You will also receive a call when the technician is en route to your home. 3. Standard Appointment: This is an appointment that is scheduled during a specified four-hour time slot. You are promised that a technician will arrive at your home within this four-hour time window. You will also receive a call when the technician is en route to your home. 4. Stand-By Appointment: This appointment is for overflow situations. This appointment will not have a specified time. You will receive a call when the technician is en route to your home. 5. Emergency Appointment: This appointment is for an unspecified time after normal business hours Monday – Saturday and all day on Sundays/Holidays. Calls are dispatched in the same order they are received. You will also receive a call when the technician is en route to your home.

Do you service emergencies after-hours?

Yes, we offer emergency services 24-hours a day, year-round.

How much will my service cost?

The size and complexity of your HVAC issue will determine the cost. Because our trained, licensed HVAC technicians must diagnose the issue before we are able to quote you an accurate cost, we require an appointment to be set to complete a diagnostic on your system. Once the diagnostic is complete, your One Hour(R) technician will walk you through all costs using our Straightforward Pricing(R) Guide so there are never any surprise fees.

How often should I service my HVAC system?

It's ideal to service your cooling system each spring and your heating system each fall to ensure you find small issues before they become big problems.

How often do I need to change my HVAC filter?

Your filter should be changed every one to three months, depending on conditions in your home and your region's climate.

Do you offer purchase financing?

We work built relationships with several lenders to ensure our customers are able to restore comfort in their homes. Ask your technician about your financing options.

What are the advantages of a smart thermostat?

Smart thermostats learn a household's patterns and adjust heating and cooling according to when a home is occupied, give homeowners the ability to control the thermostat remotely, and enable homeowners to reduce their energy use, saving you money.

HVAC means Heating, Ventilation, and Air Conditioning. HVAC systems refer to air conditioners, furnaces, and any unit that cools indoor spaces during the summer and warm them in the winter. In general, an HVAC system takes in air, heats or cools that air, and blows it into a room or any indoor space. While many homes have separate air conditioning and heating units, others have a heat pump that cools and heats the house. Not only do HVAC systems maintain desired temperatures, but they also improve indoor air quality and regulate humidity levels. But most importantly, these units provide comfort all year round.

What is a SEER2 Rating?

The SEER2 (seasonal energy efficiency ratio) is a measure of the efficiency of your heating and cooling system.The higher the SEER2 rating, the more efficiently a unit operates. The SEER2 rating of any given unit can range anywhere from 13 to 21.

Bringing Comfort Home

With Expert AC Services

Simmons One Hour Heating & Air Conditioning®

4.8

(1775 reviews)

Heating & Air Conditioning

Services By One Hour

View More Services

HVAC Repair, Installation & Maintenance

Heating, AC & Furnace Repairs in Fayetteville, NC

When homeowners want a reliable heating or air conditioning system that they don’t have to think about, they call One Hour Heating & Air Conditioning. We are the premier HVAC service provider in the United States for a simple reason: we actually care about your comfort.

At One Hour, we respect you, we respect your time, and, most importantly, we respect the trust that you put in us to keep your home comfortable. It’s why we back all of our work with a 100% customer satisfaction guarantee for two years, and it’s why we’re always on time—guaranteed.

We Have a Reputation

For Being Punctual, Friendly and Knowledgable

4.8

(1775 reviews)

HelenLorraine Tindall

a month ago

“Mr. Anthony Martinez is a very nice and professional young man that knows his job. He did a great job servicing the unit. He answered all my questions and explained everything he did. I appreciate him taking the time to show me how to operate my Eco Bee thermostat. Like always Simmons One Hour Heating & Air Conditioning has some good technician. Mr. Anthony Martinez is among the best. A very well knowledgeable technician and a very good young man. Thank you for everything you did. Looking forward to seeing you on the next maintenance service.”

Barry Pribis

a week ago

“Our experience was great, they kept us informed and updated on when Daniel would arrive and Daniel was professional and very knowledgeable. He gave us several options and wasn’t pushy. I would highly recommend getting Daniel if you are looking for a quote on A/C repair or replacement.”

Jimmy Barraza

a week ago

“Awesome service, my system went down yesterday afternoon and couldn’t get the company i purchased the system to come by. I had to talk to a call center. With Simmons one hour, the lady was amazing, they come by very early this morning. Martinez the technician was very knowledgeable and great”

JIM ADAMS

2 weeks ago

“We have used Simmons One Hour Heating and Air Conditioning for many years and always had prompt and excellent service. Gary Sanderson has been the technician who most often serviced the unit. He has extensive knowledge and experience. We recommend him highly.”

David Dombrowski

in the last week

“Gary S. Was probably the BEST EVER serviceman I have Ever had in 76 years on this earth. I truly feel blessed to have had him assigned to work in my home on my air conditioner. He was very professional in his job and mannerisms. He even answered my nosey questions about what he found and what it ment. I want him for my next service call and will recommend him and his company every chance I get. David D.”

HVAC Services You Can Count On

Our customers love what we do because we treat them like the neighbors they are to us. While we carry the One Hour name, we're an independently owned and operated business with a personal investment in the local community. We back our work with a 100% satisfaction guarantee, provide StraightForward® pricing guides for your benefit, and will pay you back for being even one minute late to an appointment.

Here For You

When You Need Us Most!

Yellow One Hour Heating & Air Conditioning service van with company branding and slogan.

'Round the Clock Availability

No matter the hour, you can trust One Hour to be there to help you when you get hit with the unexpected.
100% Satisfaction Guarantee

We guarantee our materials, labor, and craftsmanship for up to two years from the date of your service.
StraightForward Pricing® Guide

Before we start any work, we discuss your available options so you know exactly what you are getting and how much it will cost. No hidden fees!
Always On Time…Or You Don’t Pay A Dime!®

We understand your time is valuable, so we promise to arrive at your home within the predetermined time window that you select, or your service call is free.

Meet the Fayetteville Team

Derek Cole

General Manager

Derek ColeÂ is the General Manager for Simmons One Hour and has been with the Simmons organization since 2001. He has held variousÂ positions from installation, warehouse manager, office manager, comfort advisor, operations manager, to his current role as General Manager. DerekÂ has been featured in Entrepreneur Magazine Franchise Player Spotlight and has been seen on CBS, FOX, NBC, ABC, Huffington Post, and Bloomberg Business sharing about One Hour Heating & Air Conditioning® and home comfort tips.
William Skipper

Operations Manager

William Skipper is the Operations Manager for Simmons Heating.Cooling.Electrical, Inc, a local owned and operated company based in Laurinburg, NC. He has been with the organization for over 25 years with 15 of those years in the field. After over 2,500 installations and hundreds of service demand calls, he brings the rare real-world service knowledge that helps his team blend process and reality. Captain of his local fire department, he has also been serving his community for over 20 years.