What does the One Hour mean in your company name?

The 'One Hour' in our company name indicates our guarantee to be at your home in the predetermined window quoted when you set your appointment. If we do not show up within that window, your service call fee is waived. 1. Express Appointment: This is an appointment that is scheduled during a specified one-hour time slot. You are promised that a technician will arrive at your home within this one-hour time window. You will also receive a call when the technician is en route to your home. 2. Reserved Appointment: This is an appointment that is scheduled during a specified, two-hour time slot. You are promised that a technician will arrive at your home within this two-hour time window. You will also receive a call when the technician is en route to your home. 3. Standard Appointment: This is an appointment that is scheduled during a specified four-hour time slot. You are promised that a technician will arrive at your home within this four-hour time window. You will also receive a call when the technician is en route to your home. 4. Stand-By Appointment: This appointment is for overflow situations. This appointment will not have a specified time. You will receive a call when the technician is en route to your home. 5. Emergency Appointment: This appointment is for an unspecified time after normal business hours Monday – Saturday and all day on Sundays/Holidays. Calls are dispatched in the same order they are received. You will also receive a call when the technician is en route to your home.

Do you service emergencies after-hours?

Yes, we offer emergency services 24-hours a day, year-round.

How much will my service cost?

The size and complexity of your HVAC issue will determine the cost. Because our trained, licensed HVAC technicians must diagnose the issue before we are able to quote you an accurate cost, we require an appointment to be set to complete a diagnostic on your system. Once the diagnostic is complete, your One Hour(R) technician will walk you through all costs using our Straightforward Pricing(R) Guide so there are never any surprise fees.

How often should I service my HVAC system?

It's ideal to service your cooling system each spring and your heating system each fall to ensure you find small issues before they become big problems.

How often do I need to change my HVAC filter?

Your filter should be changed every one to three months, depending on conditions in your home and your region's climate.

Do you offer purchase financing?

We work built relationships with several lenders to ensure our customers are able to restore comfort in their homes. Ask your technician about your financing options.

What are the advantages of a smart Thermostat?

Smart thermostats learn a household's patterns and adjust heating and cooling according to when a home is occupied, give homeowners the ability to control the thermostat remotely, and enable homeowners to reduce their energy use, saving you money.

HVAC means Heating, Ventilation, and Air Conditioning. HVAC systems refer to air conditioners, furnaces, and any unit that cools indoor spaces during the summer and warm them in the winter. In general, an HVAC system takes in air, heats or cools that air, and blows it into a room or any indoor space. While many homes have separate air conditioning and heating units, others have a heat pump that cools and heats the house. Not only do HVAC systems maintain desired temperatures, but they also improve indoor air quality and regulate humidity levels. But most importantly, these units provide comfort all year round.

What is a SEER Rating?

The SEER (seasonal energy efficiency ratio) is a measure of the efficiency of your heating and cooling system.The higher the SEER rating, the more efficiently a unit operates. The SEER rating of any given unit can range anywhere from 13 to 21.

Bringing Comfort Home

With Expert AC Services

One Hour Heating & Air Conditioning® of Hampton Roads

4.8

(6984 reviews)

Heating & Air Conditioning

Services By One Hour

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HVAC Repair, Installation & Maintenance

Heating, AC & Furnace Repairs in Hampton Roads, VA

When homeowners want a reliable heating or air conditioning system that they don’t have to think about, they call One Hour Heating & Air Conditioning. We are the premier HVAC service provider in the United States for a simple reason: we actually care about your comfort.

At One Hour, we respect you, we respect your time, and, most importantly, we respect the trust that you put in us to keep your home comfortable. It’s why we back all of our work with a 100% customer satisfaction guarantee for two years, and it’s why we’re always on time—guaranteed.

We Have a Reputation

For Being Punctual, Friendly and Knowledgable

4.8

(6984 reviews)

Jennifer White

a week ago

“Truly a Godsend! We went three years without AC, and One Hour Heating and Cooling was nothing short of a blessing. These guys worked in over 100-degree heat, and in our attic where it reached 120 degrees, and they did not stop. They stayed focused, professional, and determined to get the job done right and they did just that! They tested everything thoroughly, made sure it was running perfectly, and treated our home and situation with care and urgency. You could tell they genuinely cared about the quality of their work and our comfort. Our house is finally cool and comfortable, and I honestly cannot thank them enough. If you’re looking for fast, reliable, and truly compassionate service, don’t hesitate. These guys are amazing. Thank you again y’all were truly a godsend.”

Krissy Marie

2 months ago

“DeVaughn was very professional, informative and thorough while inspecting my unit. He suggested that I get a part to prevent any further rust so I went ahead and purchased that. He cleaned my unit inside and out; free of debris and pollen. I been dealing with them for a few years now and they exceed my expectations every time. After about 5 years my unit is still holding up pretty well.”

Rusty Shackleford

2 weeks ago

“We called One Hour at about 6-7 this morning after noticing that our ac wasn't cooling. Gary showed up shortly after noon today, quickly diagnosed the issue and had parts on the truck. He was super cool, and the work was done really quickly. He answered all the questions we had about caring for our system, its condition and about the work he was doing. Our system was cooling by just after 2 this afternoon. Absolutely no complaints, I'd be unreasonable to ask for more. If you see this owner guy, Gary deserves a raise! He's awesome!!! :D”

jessie ellison

2 weeks ago

“She was an absolute delight! I cannot express the utter professionalism and compassion for our situation concerning our AC being out! She explained everything thoroughly and gave us numerous options and went out of her way to get everything solved for us immediately! Within minutes she had educated us on our system in a way we could understand and I cannot recommend her or this company enough she truly was absolutely lovely!!”

Sharon Norman

a week ago

“Trey Morgan came to my home today to give me estimates on converting from Oil to Heat Pump. He was very thorough, answered all of my questions and gave me multiple options to consider. I would highly recommend One Hour and ask for Trey. I converted from oil to a Heat Pump. Adrian and Ethan installed the new system, Monday June 23rd. Both guys were very polite and mindful of my home. They answered all of my questions during the process, cleaned up and hauled off all of the old equipment. Overall a great experience, just one issue...the ladder to my attic sustained some damage and I've been assured that One Hour will place it at no charge. I'm currently waiting for their call. I will be following up on this.... Well turns out Tuesday morning, June 24th the system stopped working. I placed a service call and was given a window of 9pm to 11pm that evening. Josh was the technician to respond. He arrived at 9:30 and within a few minutes of going in the attic, he discovered that a sensor had been improperly located and resulted in condensation dripping on it, shutting the system down as it should have. He reset and relocated the sensor, system was restored and he observed it for approximately 10 to 15 minutes for any condensation issues. There were none... Josh was very nice, polite and explained everything that happened and what he did to resolve the issue.....Overall a great experience and I would recommend One Hour to my friends and family.”

HVAC Services You Can Count On

Our customers love what we do because we treat them like the neighbors they are to us. While we carry the One Hour name, were an independently owned and operated business with a personal investment in the local community. We back our work with a 100% satisfaction guarantee, provide StraightForward® pricing guides for your benefit, and will pay you back for being even one minute late to an appointment.

Here For You

When You Need Us Most!

Yellow One Hour Heating & Air Conditioning service van with company branding and slogan.

'Round the Clock Availability

No matter the hour, you can trust One Hour to be there to help you when you get hit with the unexpected.
100% Satisfaction Guarantee

We guarantee our materials, labor, and craftsmanship for up to two years from the date of your service.
StraightForward Pricing® Guide

Before we start any work, we discuss your available options so you know exactly what you are getting and how much it will cost. No hidden fees!
Always On Time…Or You Don’t Pay A Dime!®

We understand your time is valuable, so we promise to arrive at your home within the predetermined time window that you select, or your service call is free.