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What a journey. When our unit stopped working our house got extremely hot. We ended up in a hotel on 3 separate occasions. But today, Josh and Stephen saved the day. They arrived at around 9am, made assessments, did some troubleshooting, made some determinations and was able to give us bad news and good news. The bad news was that our heat pump was totally damaged which prevented our cooling system from working. But the good news was that they were going to pick up a brand new heat pump, come back and install it. Did I mention that it was around 4pm when they told us this? They had already been here 7 hours🫣. They kept their word and came back with a brand new heat pump, installed it, ran a diagnostic, waited for positive results and gave us the great news 2.5 hours later that the system was working perfectly. Regardless of having a long work day, these two gentlemen were professional, kind, friendly, personable, informative, respectful and patient. In my book, these two men were top tier! We thank you so much for restoring our AC and for the excellent customer service you provided.
1 Hr HVAC did not schedule my spring check up until I called about their monthly charge for such service. They also didn’t call me 20 minutes before the technician arrived as I requested. So they get 3 out of 5 stars for scheduling and admin support. But I want to give 5 out of 5 stars (or even more if possible) for the service that their HVAC technician Jay Len-Ivey provided. Ivey was very polite and personable. He seemed thorough in his work, accommodated small adjustments needed that prevented bigger issues in the future like:putting screws to the furnace door so it isn’t loose and expose furnace flames next to the water heater and he put tape around an open cable in the outside unit so water won’t leak in. Ivey also was thorough in explaining all the items on his checklist He ensured he cleaned up behind him. He was very professional and seemed very knowledgeable.
Nick was very personable and professional. We were so glad that One Hour could get somebody out same day and quickly. We reached out to another company more than a week ago and never even got a return call. We are looking forward to sleeping in a cool and comfortable house again! Update: We ended up getting a new system installed to replace our 23 year old system which has been having problem after problem. The team who came to install was fantastic! They explained what they were going to do and got started as soon as I showed them where everything was. They laid out drop cloths and wore booties to protect my floors which was so nice. Once the install was done, they cleaned up after themselves and left it better than they found it. We are extremely happy with the services and equipment we’ve received from One Hour!
Just had an HVAC install. The process from start to finish was fast and efficient! I was skeptical at first but they put me at ease, talked through every aspect of the process and provided detailed billing of what they would be doing. I was / am impressed👌
Jay Ivy performed my maintenance today. He was on time and professional. He recommended a couple services (no pressure at all) that would be beneficial to the system operating better. I went with one of them. I have been using this company for a few years. While all the techs have been great, Ivy was top notch and very personable. He really loves his job and made sure I was taken care of. Thanks Ivy you are truly the best !
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