What does the One Hour mean in your company name?

The 'One Hour' in our company name indicates our guarantee to be at your home in the predetermined window quoted when you set your appointment. If we do not show up within that window, your service call fee is waived. 1. Express Appointment: This is an appointment that is scheduled during a specified one-hour time slot. You are promised that a technician will arrive at your home within this one-hour time window. You will also receive a call when the technician is en route to your home. 2. Reserved Appointment: This is an appointment that is scheduled during a specified, two-hour time slot. You are promised that a technician will arrive at your home within this two-hour time window. You will also receive a call when the technician is en route to your home. 3. Standard Appointment: This is an appointment that is scheduled during a specified four-hour time slot. You are promised that a technician will arrive at your home within this four-hour time window. You will also receive a call when the technician is en route to your home. 4. Stand-By Appointment: This appointment is for overflow situations. This appointment will not have a specified time. You will receive a call when the technician is en route to your home. 5. Emergency Appointment: This appointment is for an unspecified time after normal business hours Monday – Saturday and all day on Sundays/Holidays. Calls are dispatched in the same order they are received. You will also receive a call when the technician is en route to your home.

Do you service emergencies after-hours?

Yes, we offer emergency services 24-hours a day, year-round.

How much will my service cost?

The size and complexity of your HVAC issue will determine the cost. Because our trained, licensed HVAC technicians must diagnose the issue before we are able to quote you an accurate cost, we require an appointment to be set to complete a diagnostic on your system. Once the diagnostic is complete, your One Hour(R) technician will walk you through all costs using our Straightforward Pricing(R) Guide so there are never any surprise fees.

How often should I service my HVAC system?

It's ideal to service your cooling system each spring and your heating system each fall to ensure you find small issues before they become big problems.

How often do I need to change my HVAC filter?

Your filter should be changed every one to three months, depending on conditions in your home and your region's climate.

Do you offer purchase financing?

We work built relationships with several lenders to ensure our customers are able to restore comfort in their homes. Ask your technician about your financing options.

What are the advantages of a smart thermostat?

Smart thermostats learn a household's patterns and adjust heating and cooling according to when a home is occupied, give homeowners the ability to control the thermostat remotely, and enable homeowners to reduce their energy use, saving you money.

HVAC means Heating, Ventilation, and Air Conditioning. HVAC systems refer to air conditioners, furnaces, and any unit that cools indoor spaces during the summer and warm them in the winter. In general, an HVAC system takes in air, heats or cools that air, and blows it into a room or any indoor space. While many homes have separate air conditioning and heating units, others have a heat pump that cools and heats the house. Not only do HVAC systems maintain desired temperatures, but they also improve indoor air quality and regulate humidity levels. But most importantly, these units provide comfort all year round.

What is a SEER2 Rating?

The SEER2 (seasonal energy efficiency ratio) is a measure of the efficiency of your heating and cooling system.The higher the SEER2 rating, the more efficiently a unit operates. The SEER2 rating of any given unit can range anywhere from 13 to 21.

Bringing Comfort Home

With Expert AC Services

One Hour Heating & Air Conditioning® of Hampton Roads

4.8

(7108 reviews)

Heating & Air Conditioning

Services By One Hour

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HVAC Repair, Installation & Maintenance

Heating, AC & Furnace Repairs in Hampton Roads, VA

When homeowners want a reliable heating or air conditioning system that they don’t have to think about, they call One Hour Heating & Air Conditioning. We are the premier HVAC service provider in the United States for a simple reason: we actually care about your comfort.

At One Hour, we respect you, we respect your time, and, most importantly, we respect the trust that you put in us to keep your home comfortable. It’s why we back all of our work with a 100% customer satisfaction guarantee for two years, and it’s why we’re always on time—guaranteed.

We Have a Reputation

For Being Punctual, Friendly and Knowledgable

4.8

(7108 reviews)

Tamala Wescott

a week ago

“I don’t believe I have ever left a google review but I had to because it was my first time using One Hour AC Repair today and it was a great experience from beginning to end. The young lady who took my intake call was friendly very professional (I forgot her name). And my repairman Austin was amazing. From the moment he arrived, he was friendly, knowledgeable, professional and confident. He took the time to explain what was wrong with my unit and then explained it again when my husband got home. Along with the great service, the company was very transparent with the pricing so I didn’t feel like I was being price gauged. I liked them so much I even joined the maintenance plan. I definitely recommend.”

Trey Morgan

a week ago

“Adrian was great! Very quick and thorough install. He asked me alot of questions throughout the install about my preferences which was great. Like what way do I want my unit facing, what is my ideal humidity etc. It was amazing having ac again being able to sleep in my bed again.”

Krissy Marie

3 months ago

“DeVaughn was very professional, informative and thorough while inspecting my unit. He suggested that I get a part to prevent any further rust so I went ahead and purchased that. He cleaned my unit inside and out; free of debris and pollen. I been dealing with them for a few years now and they exceed my expectations every time. After about 5 years my unit is still holding up pretty well.”

GRS Smith

a month ago

“Great service professional, Kevin Daily. Even when faced with uncomfortable circumstances. I appreciate your non judgmental approach to do business. Handling the situation, quickly and professionally repairing our issue. Very grateful for One Hour and One Hours Service Tech Kevin Daily. Quick, professional, friendly & effective. 10/10 thank you! Many blessings to you, and your family!”

Jennifer White

a month ago

“Truly a Godsend! We went three years without AC, and One Hour Heating and Cooling was nothing short of a blessing. These guys worked in over 100-degree heat, and in our attic where it reached 120 degrees, and they did not stop. They stayed focused, professional, and determined to get the job done right and they did just that! They tested everything thoroughly, made sure it was running perfectly, and treated our home and situation with care and urgency. You could tell they genuinely cared about the quality of their work and our comfort. Our house is finally cool and comfortable, and I honestly cannot thank them enough. If you’re looking for fast, reliable, and truly compassionate service, don’t hesitate. These guys are amazing. Thank you again y’all were truly a godsend.”

HVAC Services You Can Count On

Our customers love what we do because we treat them like the neighbors they are to us. While we carry the One Hour name, were an independently owned and operated business with a personal investment in the local community. We back our work with a 100% satisfaction guarantee, provide StraightForward® pricing guides for your benefit, and will pay you back for being even one minute late to an appointment.

Here For You

When You Need Us Most!

Yellow One Hour Heating & Air Conditioning service van with company branding and slogan.

'Round the Clock Availability

No matter the hour, you can trust One Hour to be there to help you when you get hit with the unexpected.
100% Satisfaction Guarantee

We guarantee our materials, labor, and craftsmanship for up to two years from the date of your service.
StraightForward Pricing® Guide

Before we start any work, we discuss your available options so you know exactly what you are getting and how much it will cost. No hidden fees!
Always On Time…Or You Don’t Pay A Dime!®

We understand your time is valuable, so we promise to arrive at your home within the predetermined time window that you select, or your service call is free.