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We Have a Reputation
For Being Punctual, Friendly and Knowledgable
Will Duvall
a week ago
“Pass One Hour!!!!!!!!I had a fantastic experience with this HVAC company when I needed a mini split system installed. They completely exceeded my expectations — not only did they respond quickly, but a technician was at my home within the hour, just like the name says! From the very first call, the customer service was top-notch. The team was friendly, professional, and incredibly helpful in answering all my questions about the different system options. They made the entire process smooth and stress-free. The installation itself was flawless. The technician was clearly experienced and took the time to make sure everything was installed perfectly. He explained the system thoroughly and walked me through how to use it efficiently. The work area was left spotless, and the attention to detail was impressive. If you’re considering a mini split system, I highly recommend this company. Fast service, great communication, and high-quality work — “Pass One Hour” truly delivers on every level! Thank you Ricky and thank you Francis.”
William Frazee
a month ago
“Chris, Brandon and Alex Thanks for y'all's prompt clean and professional job. They did a wonderful job. The house was 12° cooler before they even got done loading up the old unit. They explained everything and answered any questions I had. I can't say enough about how great of a job these young men did .. I will recommend to anyone in need. Thanks for everything The Frazee family”
Paulette Staffey
a week ago
“We purchased a 105 yr. Old house. The heater motor was held up with a brick. The A/C unit had a toothpick holding the contact open, so it ran non-stop. I called Pass One Hour Heating and Air Conditioning to get an estimate on Monday. On Tuesday Ricky came to look over our heater and a/c. After speaking to him, we realized he knew what he was talking about. My husband recently retired as a Master Electrician and in the A/C & Heating industry for 30 yrs. Ricky made sure we got exactly what we asked for and wanted. We agreed on a 60k BTU Heater and a 2.5 ton A/C Unit. On the following Monday at 8:30a.m. A crew of 4 showed up. Chris and Jacob and the two apprentices were clean cut, polite and even personable. They worked consistently to get that old dinosaur out and get the New Heater in. The whole while the guy outside installed the A/C unit. The whole crew constantly picked up all debris and old parts. By the time they were done at 3:30 p.m. the place was clean, even out in the yard at the a/c unit. All picked up. They were the most courteous and professional men that we have dealt with here in West Frankfort. We highly recommend Pass One Hour Heating and Air Conditioning. They weren't the cheapest. But by far the Best. 5 Stars all the way. Thank you Mr. & Mrs Staffey”
Emily Hoercher
4 months ago
“Jeff is the best! He truly is so well versed in his craft and answered all of my questions. He recommended upgrades based on our needs and even pointed out issues with our dryer vent we hadn’t noticed before.”
Doug Cash
in the last week
“We had Theo Green as our technician. Was on time and was extremely professional. He explained everything clearly and corrected the issue for us in a timely manner. The scheduling was extremely easy and the communication was very clear. I recommend them and I would use them again.Well done Francis!”
Here For You
When You Need Us Most!
'Round the Clock Availability
No matter the hour, you can trust One Hour to be there to help you when you get hit with the unexpected.
100% Satisfaction Guarantee
We guarantee our materials, labor, and craftsmanship for up to two years from the date of your service.
StraightForward Pricing® Guide
Before we start any work, we discuss your available options so you know exactly what you are getting and how much it will cost. No hidden fees!
Always On Time…Or You Don’t Pay A Dime!®
We understand your time is valuable, so we promise to arrive at your home within the predetermined time window that you select, or your service call is free.
Authority Brands is the leading provider of in-home services, building brands that support the success of franchisees as well as better the lives of the homeowners we serve and the people we employ.