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We Have a Reputation
For Being Punctual, Friendly and Knowledgable
William Frazee
4 months ago
“Chris, Brandon and Alex Thanks for y'all's prompt clean and professional job. They did a wonderful job. The house was 12° cooler before they even got done loading up the old unit. They explained everything and answered any questions I had. I can't say enough about how great of a job these young men did .. I will recommend to anyone in need. Thanks for everything The Frazee family”
Bunny Hofer
a month ago
“As a widow of a Disabled Marine Veteran, I have been overwhelmed with various tasks to handle, when My HVAC unit was acting up just ahead of a cold snap, I was terrified! Many companies do not service the remote area That I reside in. My call to Pass One Hour, was undoubtedly the best decision, Instead of having to wait days with the impending freeze that was soon to take hold...The friendly Professional Assistant, told me she could have someone out the next day.Theo , the Professional Technician, immediately addressed the problems and took time, care, and expertise, to make SURE everything was repaired and to my satisfaction. The prices were so fair and reasonable, I will ALWAYS call Pass One Hour! Thanks so much!”
Will Duvall
2 weeks ago
“We had an absolutely outstanding experience with Pass One Hour! During what was scheduled to be a routine maintenance visit, their technician Noah identified a major safety hazard that we had no idea was there. Not only did he explain everything clearly, but his knowledge and professionalism gave us complete confidence in the next steps. What impressed us even more was how quickly the company acted. They were able to replace our entire heating unit within 24 hours, and the pricing was more than fair—especially considering the urgency of the situation. Their rep Ricky made the entire process effortless on our end, coordinating everything smoothly and keeping us informed from start to finish. Thanks to their team, what could have been a major disaster turned into a stress-free, seamless experience. We’re incredibly grateful and couldn’t recommend them more highly! Francis Pass has made it clear that not only does he stand for the quality of his products he also cultivated a culture of staff members that take their profession to the highest level of performance. Great job Noah, Ricky, and their leader Francis Pass.”
Andrea Marshall
a week ago
“Anthony Alsip was great! He explained/ showed me everything he was doing. Very personable. I meet Richard he told me about Ricky then Ricky sent out Anthony. All of them are great men. Thank you for your service gentlemen.”
Paulette Staffey
2 months ago
“We purchased a 105 yr. Old house. The heater motor was held up with a brick. The A/C unit had a toothpick holding the contact open, so it ran non-stop. I called Pass One Hour Heating and Air Conditioning to get an estimate on Monday. On Tuesday Ricky came to look over our heater and a/c. After speaking to him, we realized he knew what he was talking about. My husband recently retired as a Master Electrician and in the A/C & Heating industry for 30 yrs. Ricky made sure we got exactly what we asked for and wanted. We agreed on a 60k BTU Heater and a 2.5 ton A/C Unit. On the following Monday at 8:30a.m. A crew of 4 showed up. Chris and Jacob and the two apprentices were clean cut, polite and even personable. They worked consistently to get that old dinosaur out and get the New Heater in. The whole while the guy outside installed the A/C unit. The whole crew constantly picked up all debris and old parts. By the time they were done at 3:30 p.m. the place was clean, even out in the yard at the a/c unit. All picked up. They were the most courteous and professional men that we have dealt with here in West Frankfort. We highly recommend Pass One Hour Heating and Air Conditioning. They weren't the cheapest. But by far the Best. 5 Stars all the way. Thank you Mr. & Mrs Staffey”
Here For You
When You Need Us Most!
'Round the Clock Availability
No matter the hour, you can trust One Hour to be there to help you when you get hit with the unexpected.
100% Satisfaction Guarantee
We guarantee our materials, labor, and craftsmanship for up to two years from the date of your service.
StraightForward Pricing® Guide
Before we start any work, we discuss your available options so you know exactly what you are getting and how much it will cost. No hidden fees!
Always On Time…Or You Don’t Pay A Dime!®
We understand your time is valuable, so we promise to arrive at your home within the predetermined time window that you select, or your service call is free.
Authority Brands is the leading provider of in-home services, building brands that support the success of franchisees as well as better the lives of the homeowners we serve and the people we employ.