Questions You Should Ask Your AC Technician

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When hiring a contractor to perform an HVAC service, whether it’s a major installation or a minor repair, you want to make sure they are someone you can trust. Next time you need HVAC service, be sure to ask the following questions to help you choose for the right company for the job.

Are you licensed, bonded and insured?

Make sure you’re hiring a legitimate HVAC contractor who is licensed to work on your AC. An unlicensed individual may cut you a deal on a service, but when it comes to your expensive heating and cooling equipment, you don’t want to gamble on someone who is not a professional. Additionally, if you hire an uninsured contractor, you could be liable for any injury they sustain on your property.

Can you provide references for you work?

A good AC company will have happy customers willing to vouch for them. Ask them to provide a reference or two from someone they recently worked with. Don’t simply rely on online reviews, as those can sometimes be misleading or even fabricated.

Do you provide free estimates?

Most contractors will provide a free estimate by phone but only some will do it in person. Before requesting an estimate, make sure there’s no binding contract involved.

Which HVAC brands to you carry/service?

Some companies work exclusively with certain manufacturers, so make sure the contractor you hire has experience with your brand of HVAC equipment. Most of the time, even if a company only installs select brands, they will still be able to perform repairs on other brands.

What is your company’s payment procedure?

If you’re having a new system installed, you may need to pay for the service in increments, so ask about the company’s financing options. Be sure to read all fine print so your bill doesn’t surprise you later on.

Do you have service contracts?

Most HVAC companies who provide preventative maintenance offer annual contracts that can save you money. Many of these contracts come with additional perks, like savings on repairs and replacement parts, so be sure to ask about those.

How do refunds and warranties work?

Many companies advertise 100 percent customer satisfaction guarantees on products and services, so be sure to ask how the policy works beforehand. If a company does a poor job, you’ll want to know how to get your money back. It’s also important to make sure a contractor is upholding the terms of your warranty. If your repair should be covered, you don’t want to end up paying unnecessary money.

Call the HVAC Company You Can Trust!

Residents throughout Pinellas County and beyond have been depending on One Hour Heating & Air Conditioning® of Largo for quality HVAC service since 1972. Our team of professional technicians it highly trained and has experience with all sorts of home comfort systems. For all your HVAC installation, repair, indoor air quality and preventative maintenance needs, give us a call today!