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Newcastle, WA
Newcastle, WA
Hours of Operation
We are available 24/7 to take your call for emergencies. For all other services, our appointment hours are:
Monday
24 hours
Tuesday
24 hours
Wednesday
24 hours
Thursday
24 hours
Friday
24 hours
Saturday
24 hours
Sunday
24 hours
Our customers love what we do because we treat them like the neighbors they are to us. While we carry the One Hour name, we're an independently owned and operated business with a personal investment in the local community. We back our work with a 100% satisfaction guarantee, provide StraightForwardPricing® guides for your benefit, and will pay you back for being even one minute late to an appointment.
Devon was always prompt with responding to my questions and keeping me informed. Nick the installer was the kindest hardworking young man explaining everything sometimes twice and letting me and hubby know why it took another half day to complete the project.
Update - The team reached out and immediately helped us out. Very impressed that they took my feedback seriously and worked on it. I appreciate the apology and their assistance. Felt like they truly cared. Appointment process was okay the first time, for follow up questions and quotes, I keep calling and emailing. The guys who came gave decent service but overall, would prefer someone who communicates better.
It’s really great to have your professional services. You’re really efficient and smart in solving problems regarding the heater issue. Thank you for your professionalism and support.
I highly recommend this company. We had them service our two gas fireplaces. One needed some minor repairs which they handled without issues. They were also VERY reasonable when it came to cost and their professionalism and customer service was amazing.
I have lived in this country for more than 26 years, and in all that time, I have rarely come across a company that genuinely cares about its customers the way this team does. When I called on a Friday evening, they responded immediately and were available to help without hesitation. Deven and Denis were courteous, professional, knowledgeable, and incredibly helpful from start to finish. What impressed me most is that they embody both TRUST and CARE in everything they do: TRUST * T – Transparent * R – Reliable * U – Understanding * S – Service-Oriented * T – Trustworthy CARE * C – Customer-Focused * A – Accountable * R – Reasonably Priced * E – Efficient In today’s world, it is uncommon to find a company that combines exceptional service with genuine concern for its customers. Deven and Denis have earned my trust through their professionalism, honesty, responsiveness, and commitment to doing the right thing. I highly recommend them to anyone looking for a company that truly delivers on both TRUST and CARE.
Here For You
When You Need Us Most!
'Round the Clock Availability
No matter the hour, you can trust One Hour to be there to help you when you get hit with the unexpected.
100% Satisfaction Guarantee
We guarantee our materials, labor, and craftsmanship for up to two years from the date of your service.
StraightForward Pricing® Guide
Before we start any work, we discuss your available options so you know exactly what you are getting and how much it will cost. No hidden fees!
Always On Time…Or You Don’t Pay A Dime!®
We understand your time is valuable, so we promise to arrive at your home within the predetermined time window that you select, or your service call is free.
Financing Available!
Prioritize your comfort without fronting the entire bill on day 1 – contact us today to learn more about financing options.
Authority Brands is the leading provider of in-home services, building brands that support the success of franchisees as well as better the lives of the homeowners we serve and the people we employ.
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