Reviews

I had a clogged drain line this evening. The technician (can’t remember her name) was so nice and professional. She did everything quickly, explained what was done and what needed to be done in the future. Her uniform could not have looked any more perfect. She was in North Crestview to come to my call in South Walton and pretty much nailed the time she would be here. I was very impressed. I will be calling again if needed! Thank you!

- Leah Roth Santa Rosa Beach, FL

Excellent, excellent - Ryan did an exceptional job on the ceiling cutting to enlarge the air vent for the new ones. He also had to cut the filter area 2 inches larger and needed to cut into the trim, the area looks like it was already there - just great job. He explained everything about the new thermostat, the cleaning of the unit, etc. He is very knowledgeable as to what is his job and he get it done with much care and doing it correctly. He and his helper installed a new air/gas unit as well as replaced all the duct work in the attic. Thank you so very, very much. Excellent workmanship

- Kathy Crestview, FL

Ryan Morrison technician was very professional, kind, knowledgeable and very helpful. He will be our technician from now on. We recommend One Hour to our friends and family. Thank you for your help

- Alba Sansone Fort Walton Beach, FL

Lashawnda was terrific . Fixed our problem and went over and beyond to take care of our issue . Couldn’t ask for better service . 5 ⭐️ service without a doubt .

- Chavis Hobbs Niceville, FL

Frank Mckee did a thorough job cleaning and inspecting my HVAC system. He also took the time to listen to my concerns and explain different options and ways to address them. He was professional and courteous. Overall I was very satisfied with the services he provided.

- Gregory M. Niceville, FL

I’ve been a customer of OneHour for years. They’re always professional, timely, easy to talk to & provide excellent service. Our technician today was Lee, & in addition to doing our regular maintenance, he installed a new thermostat and walked us through how to get our app set up on our phones. He was 5-star. Highly recommend this company to everyone.

- Pam Dinkins Niceville, FL

Our experience started with Jimmy, he was great. He spent time with us explaining the various systems and didn't rush us at all. He is professional and a real asset to the company. Then John and Matt came to do the installation of the new system. They were focused, methodical and did a fantastic job. Not only were they good at what they do but they were careful in moving equipment around and even vacuumed and swept up any little mess from the ductwork cleaning...wow. I would recommend them to anyone looking for a good qualified team ...without hesitation! It was a relief to have a team you could trust to do things Right! 💯

- Mary shannon Fort walton beach, FL

We have always had wonderful service with One Hour AC and Heating – Niceville. Today was no exception. Doug, our service pro, was prompt, thorough, knowledgeable, and very polite. He explained everything that he found and answered all questions professionally. We not only got good service, but we also met a new friend. We will continue to use services from this company, and we will continue to request Doug.

- Rosemary L.

We have been using One Hour for the past 7 years and are pleased with their customer service. I would highly recommend them for your heating and air conditioning needs.

- Jody A.

Don is one dedicated technician. He came out on a Sunday because I had no heat ( temperature was supposed to be in the ’20s that night). He got me enough heat for the night. I found the problem was I needed a new compressor and heating kit. He said he had to order the parts and told me that the compressor may take 1-2 weeks to get in. Both parts came in that Monday, he came right back out Tuesday worked till after dark but unit still wasn’t working to his satisfaction, came back Wednesday to troubleshoot found I had duct work under the mobile home that needs to be replaced.that will be done on Friday with some larger duct work to help improve air flow. I definitely will ask for him in the future if I have any more problems.

- Marilyn W.

Very positive thinking individual. Will help you the best he can. I came out and fixed my problem but showed me why the fix wouldn’t last. After a few questions about a new unit, inquired about a replacement. Very organized. Ordered a new unit and will be installed in AM. Thanks for a job well done.

- Dennis W.

One of the best service call experiences I’ve had. Ever. My technician, Don J., was not only very knowledgable and astute to the problems at hand–clearly indicating his competence and experience, but he also exhibited superb customer service. Despite the late hour and the uncomfortable work conditions, he did not hesitate to allow me to be a part of the diagnostic process nor to answer any of my amateur questions as a new homeowner. Don J., without a question, went above and beyond the call of duty; and, I could not be more pleased.

- Candice S.

Travis was very informative, friendly and professional. I really appreciated his work and look forward to continuing my business with One-hour air conditioning & heating and Travis. Thank you again for your prompt service.

- Susie S.

Dale Chason was very nice and a professional. He inspected the ducts in my house and took a video of so I could see and understand what he was talking about for the estimate. I was able to finance the work to help me with my budget. (No interest for 18 months) I also received a military discount as well. Thank you!

- Barbara S.

Doug J came out todo the semiannual service. This young man was very professional. He took the time to explain things to me and went out of his way to make sure I was satisfied. Great job Doug….

- Joe M.

This is the second or third time that Doug has come out to the house and each time it has gone smoothly. He is always courteous and arrives on time. He will explain what he is doing step by step which, if you are like me and like to know what’s going on inside your own house, is awesome. All in all I would highly recommend them for your A/C needs.

- Shanice B.

Outstanding, professional service. Don was prompt and extremely courteous. He performed a comprehensive preventative maintenance inspection on my system and gave me a detailed description of what he had done, the parts that he replaced under warranty, and issues that I may want to address in the future to keep my system functioning at its peak.

- Jeff C.

Wade & JT were great! Both were very friendly and respectful, knowledgeable and efficient. They informed us about the work they were performing each step of the way. They showed us the “In’s and Out’s” of our new system, and answered all of our questions. Great working team, I would recommend their work and One Hour Heating & Air to everybody.

- Victoria T.

Doug and his team performed my regular seasonal checkup. Outstanding job! He not only provided me with his standard checklist items, but he measured a few other parameters to keep an eye on that weren’t on the list. I feel confident that my system is being maintained well!

- Erik M.

Doug and his team performed my regular seasonal checkup. Outstanding job! He not only provided me with his standard checklist items, but he measured a few other parameters to keep an eye on that weren’t on the list. I feel confident that my system is being maintained well!

- Erik M.

Doug the technician for One Hour A/C & Heating did a thorough and professional job in inspecting the new A/C they installed 6 months ago. This is the 2nd unit One Hour has installed and we have always been happy with their work.

- Howard N.

Monday and Tuesday of this week, One Hour professionals came to my house and removed an evaporative cooler from my roof, central heat unit, and water heater. They replaced the swamp cooler with a new Lennox A/C, a new heater, and a new water heater. They added new ductwork to addition on our house. Tied the heating and A/C ductwork together for a true central heat and air system. They were professional in the best sense of the word. They created the minimal disruption to the household. They worked fast and well. Showed to work, completely prepared and when they left Tuesday the new equipment all worked properly and every bit of the mess was cleaned up. This was my best experience ever with a contractor.

- D Greer

Monday and Tuesday of this week, One Hour professionals came to my house and removed an evaporative cooler from my roof, central heat unit, and water heater. They replaced the swamp cooler with a new Lennox A/C, a new heater, and a new water heater. They added new ductwork to addition on our house. Tied the heating and A/C ductwork together for a true central heat and air system. They were professional in the best sense of the word. They created the minimal disruption to the household. They worked fast and well. Showed to work, completely prepared and when they left Tuesday the new equipment all worked properly and every bit of the mess was cleaned up. This was my best experience ever with a contractor.

- D Greer

The two Tech., Kyle M., and Dave D.made my install experience an enjoyable one. They were very professional and knowledgeable. They took the time to explain different aspects of the install to me in such a way that I actually understood. After the install, they were excellent with the cleanup. I would recommend them as partners in any install that an individual may have.

- Patrick M

I am secure and never disappointed using One Hour Heating and A/C company. I have a caring specialist 2 times a year maintaining my AC unit. If I need help with anything he will be there to help.. especially in emergencies.

- Marlane S.

I have purchased Air Conditioner systems from them for 2 of my homes and they, in my opinion, are the best to deal with 2 counties. They are fast, dependable, unbelievably friendly and professional. Believe me when I tell you that they stand behind their product. Great and dependable service that you can rely on. I’ve lived in this area for over 45 years and glad I found them!

- Rod S.

Doug J. finished early at the job ahead of mine. One Hour Air Niceville called me up to ask if the technician could come early. I said yes, and within 10 minutes he was at my front door. His appearance was very professional along with his manners. He started right away and was extremely thorough with the inside unit and the outside A/C unit. He vacuumed out the vents and around the main inside unit. He also noticed there was an air leak and fixed it with calking. He explains everything to my wife so she would comprehend it. He seems extremely knowledgeable and totally professional. He is truly a valuable asset to the One Hour Air Niceville, FL division.

- Clarence H.

We have always used One Hour and will continue to do so. We had a Customer Care service scheduled last week and it turned out that we needed a new A/C, not really surprising. I work at home and the crew was so polite and patient when I had to take care of work issues that ended up being quite lengthy. He was so friendly and understanding. That goes a long way. Fortunately, the unit was able to be installed the same day. Later, Kyle M. and Mark C. arrived to install the unit. They were hard at work when they went above and beyond their job. Our cat ended up jumping into the duct work and found his way under the house where the two were working. Mark and Kyle took it upon themselves to help us catch him. It really meant a lot, because they didn’t have to do it. I would like to thank Kyle, Mark and One Hour for an outstanding customer service team!

- Tory K.

Technician was very knowledgeable and explained everything i ask and the things he was doing as he went along with the inspection.

- John L.

Doug J. quickly identified my a/c issue and thoroughly explained his diagnosis and the corrective action needed. He was very courteous and offered suggestions on how to hopefully prevent the same issue in the future. He was soft-spoken and calm, yet confident and he went the extra mile in my opinion, acknowledging that we have been a long-time customer with One Hour Air. I do believe Doug J. is the nicest service professional we’ve had in our home from One Hour Air. He makes them look good for sure!

- Susan M.

Doug was very thorough and checked our entire system for faults. He was professional and treated my property and me with respect. He went the extra mile to explain a recent recall and gave me the contact info for the Ops Mgr for future issues. Great job!

- Scott B.

Doug was a very knowledgeable technician for our Heating and Air conditioning needs. He was very polite to our family and our pet. Not only did he share new products that could help us improve our air quality, but he also accomplished this goal without pressuring us to make a decision. We thank you, Doug, for your kindness and attentiveness to detail of our family needs. So nice to get to know you.

- Daniel S.

Doug was very knowledgeable about the air conditioning unit he performed a maintenance inspection on. I asked him questions about every test he performed and he answered them in a very precise manner. Doug also explained why those tests were necessary for proper functioning on the unit. I am satisfied that the A/C maintenance inspection was done by a well trained professional.

- Vin S.

Doug was great! He figured out the problem right away and got everything rolling to get things done. Thank you Doug!

- J Sikes.

One of the most organized companies I’ve ever seen.

- Brett N.

Doug was very polite and friendly. He kept us up on all he was doing and made sure we agreed to everything. We discussed getting a new unit in the future with a maintenance agreement. Please mark down that I request Doug on any future business we do with your company. He is very passionate about his job.

- Bebo N.

Don was very knowledgeable and professional throughout the entire service call. He was able to pinpoint the problem within a few simple checks and fixed it all under an hour. Don also did a great job of training another technician, Wyatt–who was also professional, throughout the process. I’d definitely recommend them to others.

- Andrew M.

Kyle was on time and did a quick but very thorough job. Very personable and answered all questions. Had no problem allowing our 1-year old granddaughter to “supervise” as long as grandpa made sure she kept a respectful distance  We would be glad to have him back any time.

- Debra B.