What does the One Hour mean in your company name?

The 'One Hour' in our company name indicates our guarantee to be at your home in the predetermined window quoted when you set your appointment. If we do not show up within that window, your service call fee is waived. 1. Express Appointment: This is an appointment that is scheduled during a specified one-hour time slot. You are promised that a technician will arrive at your home within this one-hour time window. You will also receive a call when the technician is en route to your home. 2. Reserved Appointment: This is an appointment that is scheduled during a specified, two-hour time slot. You are promised that a technician will arrive at your home within this two-hour time window. You will also receive a call when the technician is en route to your home. 3. Standard Appointment: This is an appointment that is scheduled during a specified four-hour time slot. You are promised that a technician will arrive at your home within this four-hour time window. You will also receive a call when the technician is en route to your home. 4. Stand-By Appointment: This appointment is for overflow situations. This appointment will not have a specified time. You will receive a call when the technician is en route to your home. 5. Emergency Appointment: This appointment is for an unspecified time after normal business hours Monday – Saturday and all day on Sundays/Holidays. Calls are dispatched in the same order they are received. You will also receive a call when the technician is en route to your home.

Do you service emergencies after-hours?

Yes, we offer emergency services 24-hours a day, year-round.

How much will my service cost?

The size and complexity of your HVAC issue will determine the cost. Because our trained, licensed HVAC technicians must diagnose the issue before we are able to quote you an accurate cost, we require an appointment to be set to complete a diagnostic on your system. Once the diagnostic is complete, your One Hour(R) technician will walk you through all costs using our Straightforward Pricing(R) Guide so there are never any surprise fees.

How often should I service my HVAC system?

It's ideal to service your cooling system each spring and your heating system each fall to ensure you find small issues before they become big problems.

How often do I need to change my HVAC filter?

Your filter should be changed every one to three months, depending on conditions in your home and your region's climate.

Do you offer purchase financing?

We work built relationships with several lenders to ensure our customers are able to restore comfort in their homes. Ask your technician about your financing options.

What are the advantages of a smart thermostat?

Smart thermostats learn a household's patterns and adjust heating and cooling according to when a home is occupied, give homeowners the ability to control the thermostat remotely, and enable homeowners to reduce their energy use, saving you money.

HVAC means Heating, Ventilation, and Air Conditioning. HVAC systems refer to air conditioners, furnaces, and any unit that cools indoor spaces during the summer and warm them in the winter. In general, an HVAC system takes in air, heats or cools that air, and blows it into a room or any indoor space. While many homes have separate air conditioning and heating units, others have a heat pump that cools and heats the house. Not only do HVAC systems maintain desired temperatures, but they also improve indoor air quality and regulate humidity levels. But most importantly, these units provide comfort all year round.

What is a SEER2 Rating?

The SEER2 (seasonal energy efficiency ratio) is a measure of the efficiency of your heating and cooling system.The higher the SEER2 rating, the more efficiently a unit operates. The SEER2 rating of any given unit can range anywhere from 13 to 21.

Bringing Comfort Home

Northwest Austin HVAC Services

One Hour Heating & Air Conditioning® of Northwest Austin

(49 reviews)

Heating & Cooling

Services By One Hour

View More Services

Northwest Austin AC Services

Air Conditioning Repair, Installation & Maintenance

Austin weather swings between humid, hot days and the occasional unexpected cold snap. One Hour Heating & Air Conditioning® of Northwest Austin, TX, provides HVAC services that help keep your space comfortable, regardless of what the forecast throws your way. Our team works with homes all across Northwest Austin and nearby areas to keep HVAC systems running perfectly, season after season.

We approach every job with a focus on realistic solutions, dependable workmanship, and friendly communication. Whether it’s time for repair, replacement, or routine maintenance, we’ll always be there with helpful information and a professional attitude that makes things simple. Book now and let our crew work their magic on your property!

We Have a Reputation

For Being Punctual, Friendly and Knowledgable

(49 reviews)

Erwin A.

a month ago

“Timely and great service! You can’t go wrong with the “ Double ‘J’s’ “- James, and Jesús. Super friendly, and they just get after and get the job done… Take a chance. Give these guys a call. Thank you”

bharath kesana

2 months ago

“The One hour heating and AC service team(JW in particular) was fantastic! They showed up quickly and provided a short-term fix to get us through the weekend. After the weekend, they came back and implemented a long-term solution. Great service and very responsive to our needs. Highly recommend!”

pooja abilash

2 months ago

“We scheduled the inspection, and everything went smoothly from start to finish. The team arrived on time and got started right away. Jason was thorough in his inspection, taking the time to check everything carefully. He didn’t pressure us into any services , instead, he respectfully shared a detailed report with helpful suggestions. I would definitely recommend this business!”

Daniel Bamford

a week ago

“James and the team were very thorough, efficient, and knowledgeable. They came in for an AC analysis and I feel we’re very honest and insightful when giving me feedback.”

Alberto Hernandez

3 weeks ago

“My AC went out the day before and after calling a few places they couldn’t come out for days. JW arrived a few hours later and fixed my issue very quickly. Would highly recommend!”

Special Offers

Mention these discounts at time of service

View All

FREE Telemetry Analysis

Do you have rooms that are always hotter or colder than the rest of the house?

Our complimentary telemetry analysis checks how well your ductwork performs with your current system. Pinpoint inefficiencies, boost comfort, and find out if your airflow is costing you more than it should.

If no repair is made, service fee may apply. Limit one coupon per household at participating locations. Coupon must be presented at time of purchase. Cannot be combined with any other offers or discounts. Management reserves the right to modify offers at any given time. Some restrictions, taxes and fees may apply.
15% off on Allergy and Dust Control package

Ask about free upgrade with a new system purchase

Please specify this coupon when booking appt

Service fee may apply. Valid at participating locations. Limit one coupon per household. Coupon must be presented at time of purchase. Cannot be combined with any other offers or discounts. Some restrictions, taxes and fees may apply.
$79 AC Tune up

only valid for online bookings - please specify this coupon in notes section

Regular price $265

Service fee may apply. Valid at participating locations. Limit one coupon per household. Coupon must be presented at time of purchase. Cannot be combined with any other offers or discounts. Some restrictions, taxes and fees may apply.
Join our Heroes Club Today !

To say THANK YOU to the men and women of the United States Armed Forces, Police and First Responders, we are honored to offer a FREE membership to the Heroes Club™ of One Hour Heating & Air Conditioning.

• Annual Heating Tune-Up ($265 value) • Annual Cooling Tune-Up ($265 value) • 15% Discount on Repair & Services • No Diagnostic Fees ($79 value) • $500 Equipment Replacement Voucher • Priority Service • Safety Inspection

Membership services listed and plan discounts vary and may change based on individual franchise location. Membership renewal period is one year. Cannot be combined with any other offer. Not redeemable for cash. Valid only at participating locations.
Senior Special

10% Discount on Repair & Services

Please specify this coupon when booking appt in notes section

Service fee may apply. Valid at participating locations. Limit one coupon per household. Coupon must be presented at time of purchase. Cannot be combined with any other offers or discounts. Some restrictions, taxes and fees may apply.

View All

HVAC Services You Can Count On

Our clients appreciate our services because we treat them like neighbors. Although we operate under the One Hour brand, we are an independently owned and managed business with a genuine commitment to our local community. We stand behind our work with a 100% satisfaction guarantee, offer StraightForwardPricing® guides for your convenience, and promise to reimburse you for any lateness to an appointment, even if it’s just one minute.

Here For You

When You Need Us Most!

Yellow One Hour Heating & Air Conditioning service van with company branding and slogan.

'Round the Clock Availability

No matter the hour, you can trust One Hour to be there to help you when you get hit with the unexpected.
100% Satisfaction Guarantee

We guarantee our materials, labor, and craftsmanship for up to two years from the date of your service.
StraightForward Pricing® Guide

Before we start any work, we discuss your available options so you know exactly what you are getting and how much it will cost. No hidden fees!
Always On Time…Or You Don’t Pay A Dime!®

We understand your time is valuable, so we promise to arrive at your home within the predetermined time window that you select, or your service call is free.

Financing Available!

Prioritize your comfort without fronting the entire bill on day 1 – contact us today to learn more about financing options.

Discover Your Options

Meet the Northwest Austin Team

Bryan Johnston

General Manager

My name is Bryan Johnston, and I take great pride in being a fourth-generation general contractor with a profound passion for the heating, air conditioning, and plumbing industries. Over the past 33 years, I have dedicated myself to this field, during which I had the honor of designing and establishing the first rainwater collection system in the state of Texas, along with setting new water purification standards. My extensive work in these areas prompted the Texas State Plumbing Board to create two new endorsements specifically for this type of work.

My journey began as a young boy, accompanying my grandfather and father to job sites, where I absorbed the intricacies of the trades. As I grew older, I diligently pursued the knowledge required for licensing and certifications, ultimately establishing myself as a professional in the industry. After two decades of hands-on experience, I ventured into entrepreneurship by owning and operating two successful plumbing companies and a plumbing supply house for over a decade. These experiences not only sharpened my technical skills but also taught me the importance of customer service and the value of building lasting relationships with clients.

After selling my businesses, I initially embraced early retirement, believing it was time to step back and enjoy life. However, I soon realized that retirement was not what I truly desired. I missed the thrill of tackling complex technical challenges and the fulfillment that comes from helping people solve their problems. It became clear to me that my true calling lay in returning to the industry where I felt my skills could make the greatest impact.

Reentering the heating and air conditioning field has reignited my passion for this work. I take great pride in my ability to lead and mentor others, sharing my knowledge and experience with those who are just starting their careers.
Outside of work, I enjoy engaging in water sports and strive to maintain peak physical condition. Whether I’m on the water or in the field, I approach every challenge with enthusiasm and dedication.

This is my story—a journey fueled by passion, perseverance, and an unwavering commitment to excellence in the heating and air conditioning industry.
Alan Crenshaw

Director of Sales and Business Development

Alan Crenshaw is a seasoned senior manager with 28 years of leadership experience across multiple industries, including HVAC and retail operations. He has successfully turned around underperforming businesses, driven revenue growth, and built high-performing sales teams. Known for his ability to combine strategic vision with hands-on execution, Alan has a proven track record of helping organizations scale while building strong community trust. His passion lies in mentoring teams and creating long-term customer relationships
James Shaw

Lead Technician

James Shaw is a dedicated HVAC technician with over 15 years of experience in the heating, ventilation, and air conditioning industry. A family-oriented individual, James has been happily married for 24 years and is the proud grandfather of three grandchildren. In his leisure time, he enjoys spending quality moments with his grandchildren and engaging in various outdoor activities.
Jason (JW) Johnston

Senior Technician

JW Johnston is a seasoned senior technician at One Hour Austin, dedicated to serving the unique comfort needs of homes and businesses across the greater Austin area. With 28 years of hands-on HVAC experience, a technical foundation from Midland College, and numerous industry certifications—including Texas State HVAC Registered Technician—JW brings deep expertise to every job.

As a proud Army veteran, JW leads with trust, integrity, and a commitment to excellence. He plays a vital role not only in field service but also in mentoring and training the next generation of technicians, ensuring his knowledge is passed on to uphold the highest standards in the trade.
Jesus Jaramillo

Associate Technician

I'm Jesus Jaramillo, an HVAC technician and installer passionate about helping others through hands-on work. Though I'm early in my career, I'm dedicated to learning and growing in this field. I excelled at Universal Technical Institute, quickly mastering heating, ventilation, and air conditioning systems, and I enjoy solving real-world problems to improve home comfort and efficiency.

I have a natural ability for hands-on work, which extends beyond HVAC to building custom car parts with my father. This passion keeps me challenged and constantly thinking about how things work. What drives me most is serving others through technical excellence, ensuring families have reliable and safe systems.

I'm committed to showing up every day with purpose and integrity, delivering quality work, and earning the trust of my clients. My journey is just beginning, fueled by curiosity, hard work, and a deep commitment to the HVAC trade.
Martina Diaz

CSR

Martina Diaz is a dedicated and organized professional with a diverse background in customer service, administration, and caregiving. Her roll as a personal assistant at Bees Knees Service Company helped to hone her skills. Martina excels in managing client schedules, billing, payroll, and paperwork, demonstrating her exceptional multitasking and organizational skills.

Prior to her role as a Personal Assistant, Martina gained valuable experience in various positions, including working as a Crew Member at McDonald's where she navigated multiple roles, from customer service to food preparation. Her tenure at United Supermarket further honed her customer service skills, where she progressed from a bakery staff member to cashier and customer service desk personnel, efficiently managing transactions and assisting customers.

Martina’s commitment to providing quality care is reflected in her previous experience at Cottage Village, where she supported residents with daily activities, medication management, and personal care. Additionally, she contributed to the medical records department at Apex/Meridian, ensuring compliance with cleaning standards and assisting in the organization of vital records.

Martina completed her high school diploma at Stepping Stones High in Florida, demonstrating her perseverance and dedication to personal and professional growth. With her strong work ethic and ability to adapt to various roles, Martina continues to strive for excellence in every opportunity.
Anton Geci

Qualifying Agent

I believe that attitude is the cornerstone of both career and personal success. Throughout my journey in the HVAC industry, it’s been my positive, solution-focused mindset that has opened doors, built trust, and delivered results. I’ve learned that the energy we carry as individuals naturally extends into the companies we represent, shaping not only our internal culture but also every customer interaction. Outside of work, I enjoy spending time with family, exploring nature on walks, teaching HVAC, and hitting the road for spontaneous road trips.

HVAC Near Me In...

One Hour Heating & Air Conditioning® of Northwest Austin services the following communities:

Anderson Mill
Barton Creek
Bee Caves
Berry Creek
Canyon Creek
Cimmaron Hills
ClearWater Ranch
Cowan Creek
Four Points
Glenlake
Hudson Bend
Jonestown
Lago Vista
Lakeway
Leander
Liberty Hill
Riverplace
Santa Rita Ranch
Serenada
Steiner Ranch
Sun City
Volente

One Hour Heating & Air Conditioning technician talking to a customer on the phone.

Hours of Operation

We are available 24/7 to take your call for emergencies. For all other services, our appointment hours are:

Monday

24 hours

Tuesday

24 hours

Wednesday

24 hours

Thursday

24 hours

Friday

24 hours

Saturday

24 hours

Sunday

24 hours

You've got questions

We've got answers

View All FAQs

Expert Tips

Learn From Our HVAC Experts

View More Tips

🎉 GRAND OPENING! 🎉

View Article

June 30, 2025

View More Tips

Servicing your entire home

Part of the Authority Brands Family

Authority Brands is the leading provider of in-home services, building brands that support the success of franchisees as well as better the lives of the homeowners we serve and the people we employ.