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One Hour Heating & Air Conditioning came out the very next day after our air conditioner stopped working. Julio responded to the call, and we could not have been more impressed with the service we received. He was extremely professional, thorough, and took the time to explain everything clearly. Julio spent approximately three hours in our home going over every issue he found, what repairs or replacements were needed, and providing several different options. He carefully explained the risks and benefits of each choice, discussed different scenarios depending on our needs and budget, answered all of our questions, and thoroughly reviewed the warranties and guarantees. Overall, we are extremely satisfied with the experience and the level of service provided. Julio was knowledgeable, patient, and very personable throughout the entire process. On a personal note, we shared our love for good BBQ and think the owner should take him out for barbecue at Kenny J's BBQ in South Jordan, he definitely earned it.
Excellent service! Julio Alfonso was professional, explained everything clearly, and made sure I understood the issue. Fast, reliable service—especially appreciated during the summer heat. Highly recommend One Hour. Thank you, Julio! Also Jason was very helpful and very communicative! Thank you Jason!
Jeremy did a great job. He was meticulous and knowledgeable so the he was very efficient. He was clean he put on shoe covers before walking through my house, and picked up the area after his work. Drop my name and you'll get $50 off!
⭐⭐⭐⭐⭐ I can't say enough good things about Julio and the service I received. When another appointment was canceled, they called and came a day earlier than scheduled, which was a huge help since my AC had stopped working. It was 100° and my house was getting close to 90° inside The technician Julio spent time to thoroughly inspect my entire HVAC system. He didn't rush the job or try to sell me something. Instead, he took the time to use a telescopic camera inside my furnace and AC system and showed me exactly what was happening. Seeing the condition of my 30-year-old furnace and 20-year-old air conditioner for myself gave me confidence that I was making an informed decision. Julio patiently answered every question, explained everything in terms I could understand, and never pressured me. His professionalism, honesty, and attention to detail were exceptional. It's rare to find someone who genuinely cares about educating the customer instead of just making a sale. I highly recommend this company and especially this technician to anyone looking for honest, knowledgeable, and outstanding HVAC service. They are scheduled to come out first thing tomorrow morning to get me a brand new HVAC installed at a great price! Thank you for going above and beyond! You were a lifesaver today Julio!
Jeremy was a friendly tech who arrived within the time frame, no more than 30 minutes after the start time. His service was 5-star, but I'm averaging that with a 0-star for resolution satisfaction. My mini-split system was cooling in one zone and not cooling in the other, with no error per the system. Jeremy cleaned the filters, checked the outdoor unit, then finally did a power cycle reset. After the power cycle both units were cooling. Alas! It did not last. The issue came back that evening. UPDATE: One Hour Heating and Air Conditioning takes its work guarantee seriously. I got a call on 7/23 asking to discuss my review and offering to send a tech back out at no charge. They sent Jeremy again, which was great because he knew what was going on and he's an all-around awesome dude. While he was on hold with Fujitsu, he figured out that my system had been cross-piped. He flipped the wiring to match the piping and voila! problem solved! My mini-splits have been cooling properly ever since. This is what 5-star service looks like! Thank you 😁
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We understand your time is valuable, so we promise to arrive at your home within the predetermined time window that you select, or your service call is free.
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