Julian Serrano was a consummate professional. I had such a great experience with one hour air-conditioning and heating, and him in particular. He was knowledgeable, articulate, and empathetic of my situation; having to fix things I’ve never fixed in my life, after my father‘s passing. He explained things in detail, made everything easy to understand, took time and care to make sure I was in satisfied, and got everything that I needed. He me appropriate discounts, and a six page invoice, explaining everything that was done in depth; also itemized. He provided pictures of what was being worked on, and potential concerns for future maintenance visits. He went over and beyond, and helped me with a couple other things in the backyard, nearby the unit, which is pretty much unheard of. If you want a holistic human, who gets the job done, with his heart and soul also in it, and who cares about the people he services, that’s Julian Serrano. I will keep him as my technician as long as I can. The wonderful technology that this company has is what drew me to begin with; being able to look at my calendar, and book my own appointment online, instead of with someone I didn’t know. And now that I do know Julian, he made our next appointment for the first maintenance. He also helped me extend the life of my air conditioning, which was crucial in the situation. I’m in right now; thank you Julian, for being you, and for helping me to have a great first experience with 1 hour air-conditioning. Cathy
10/10 recommend Esmix for any A/C repair needs! From start to finish, the communication was excellent, and they were extremely friendly, professional, and knowledgeable. When my A/C went out, they not only helped me get my system back up and running temporarily but also took the time to explain the underlying issue and what was needed to fix it permanently. I really appreciated how informative and transparent they were throughout the entire process. Great service all around, and I wouldn’t hesitate to recommend them to anyone!
5 Stars ⭐⭐⭐⭐⭐ Excellent service. The technician was professional, knowledgeable, and quickly diagnosed the issue with my AC system. You can tell he has years of experience and truly understands his trade. While the service may be a little more expensive than others, the quality, reliability, and peace of mind are absolutely worth it. Highly recommended.
Andres was my technician and he was wonderful. Very courteous and efficient. The good news was nothing was wrong with my AC unit some of my duct work needs help but he was honest and forthcoming with the information. Thank you Andre and 1 hour AC for giving me peace of mind and knowing that everything is running smoothly.
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