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Daphne was amazing. Very professional and explained everything to me. Felt like she actually listened to my needs and found different options for me based on my eligibility. Thank you thank you!!! Reliable and honest with great pricing ! I recommend them to anyone
Our air conditioner blew randomly today. Made calls to all the big names and was told it would be 2 days before anyone could come out. My husband is a heart patient and is greatly impacted by heat. There is a reason this place has great reviews. One call, and Jordan was not only empathetic but extremely professional and friendly(later found out he's the owner). Amazing customer service right from the start. He got a tech dispatched immediately! Within about an hour or so, Colbie made it onsite, diagnosed, and fixed our issue. He was very very professional and had a great demeanor (he also knows his stuff). Even our kittens took a liking to him. He stayed until after 10pm until everything was fixed and had a fantastic attitude even after spending 2 hours in a hot attic. Amazing service...excellent results. Would absolutely recommend!!! Should anything happen in the future, these guys will be my first call!
Absolutely awesome service provided! The technician Daphne was absolutely knowledgeable and she was thorough. She answered all my questions and provided me with documentation and photos so that I could see the issues. Daphne made this home owner comfortable and she made me feel at ease. Previous to Daphne coming to my home I had a sleepless night because my AC was having an issue and me being apprehensive and nervous about the work that would need to be performed and let’s just say it, having someone who would be honest come to my home was nerve racking. My number one concern was someone recommending work that was not needed. Daphne was absolutely honest she told me the issues and she provided proof. She even encouraged me to reach out to original AC company that installed my AC split unit to inquire about the warranty because my AC was only 4 years old. She informed me I should have a 10 year warranty. She was spot on. I will be using One Hour Heating and Air Conditioning services for the twice a year cleaning and maintenance. With an employee like Daphne your company can only SUCCEED! Awesome job Daphne! A satisfied customer. I’ve already recommended this company to family members.
Daphne came out and went through all of my units - 7 total - and made recommendations for future things to watch for. They are all 15 years old and a couple weren’t operating the way they were designed to. We discussed moving to new systems throughout the house and decided that was the most effective way to increase efficiency. She was awesome and spoke language that the average person could relate to. No “sales job”, just a clear concise conversation about the state of my existing units versus upgrading to the latest and greatest that would take care of my cooling and heating needs. I highly recommend using One Hour Air Conditioning and especially Daphne for any AC needs.
I would like to recommend One Hour Heating & Air's technician Zane Ramirez for his outstanding installation on my two air conditioning units. He arrived early and installed my new air conditioner plus my AC split in one day. He worked all day plus throughly cleaned up after installation. He answered all of my questions and professionalism was outstanding! Thank you Shane!
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