Always On Time
Lacombe HVAC Services
One Hour Heating & Air Conditioning® Serving Lacombe
4.81
Robert did a fantastic job replacing our furnace and AC system from start to finish. He walked us through the options honestly, including the tradeoffs between different equipment tiers, and never pushed us toward the most expensive choice. The installation itself was clean and the crew clearly took pride in the ductwork layout, not just the equipment swap. Robert also followed up to make sure everything was registered properly for warranty coverage. Would absolutely use One Hour again for any future HVAC work.
Once I was able to get through all the phone calls, the service was fantastic. I dropped my rating by one star because it was very difficult to contact the right One-Hour who installed my unit. The number at the top of my contract is for a location in Kingman. I went through about 5 phone numbers and finally got Joe at the Westside One-Hour who got me in contact with the location who installed my unit. (He was amazing btw!! He told me he'd make sure I was taken care of one way or another!) I did finally make contact with my installers and they sent Reuben out the same evening. He was great and checked every single detail. My unit is less than a year old and started making an unusual buzzing noise? Of course, it was no longer doing it by the time Reuben got here, but he went through and checked the whole thing. The service is really great, truly. They just need to fix the phones and use more real people instead of AI answering services.
Gary Newsome, the technician who worked with me was outstanding. He quickly diagnosed our issue and coordinated directly with a comfort specialist to come immediately to meet with me to set up repair. He was also kind enough to rearrange his schedule when there was an issue entering the property. He explained the issues with the system clearly. He made a tough experience much more pleasant because of his kindness.
Brandon was on-time, very polite, and thorough. At the same time he was quick yet efficient. He did a great job of educating me on the issue; which I truly appreciate. We will definitely be requesting him in the future.
Daughter tells me excellent experience with service and personnel. Service person was Trey Barber and would work with him again if another problem arises. Personnel
We lost power to our air conditioning unit and Andrae Johnson came to assist us. He is such a wonderful hardworking technician who did his best to reboot the air conditioning unit. He showed me my air conditioning unit and explained what the issue was. I was taken along step by step to understand what's happening. I appreciate his clear communication and the tentative manner to the issue. To no fault of his own, it turned out to be an electrical issue, which ended up being a power outage that the utility company had to take care. Andrae showed up earlier than the expected time frame, which I greatly appreciate and worked very hard to help resolve the matter. Thank you so much to Andrae and Cory the electrician who helped assist in this issue. Cory gave pointers and advice with the circuit breaker and was very helpful. You guys did a wonderful job and were so kind. Thank you One Hour Heating and AC!
Dee (Darren) was awesome! He helped me figure out exactly what was going on. Helped me diagnose the issue and find exactly where it was coming from. Brought me up there and showed me everything which was my exact request. Answered all my questions. Most importantly he put all my concerns at ease. Stand up guy doing good business. I’d recommend 10/10.
I've been knowing Dashon for at least 30 years and had not seen him for over 20. Was informed very recent that he owns an HVAC company, not knowing I would need service so soon. I spoke with a representative late last night and Dashon was at my house before 10 a.m. the next morning. Dashon explained the issue and repaired the AC unit with ease and speed. Thank you Dashon, I am so proud of you!
Timely and very communicative. I really appreciated them showing me everything they found we’re doing and why. A lot of contractors don’t talk to you long because they’re in and out whereas those spent time explaining everything all the options and even had me touch the pipes to understand how they should be sweating when the AC is working, etc. highly recommend
AC Technician RJ came to inspect our ac unit due to our neighbors losing their house to a massive fire. He was very polite and professional yet considerate when explaining about our ac system. You could tell he knew his business as he explained everything to us. He made us feel comfortable and we'll informed before he left. We'd recommend him to anyone that needs his service! He definitely gets an A+ for what he does... Thank RJ!
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