We Have a Reputation
For Being Punctual, Friendly and Knowledgeable
4.9
Jeannie Staples
02-04-2026
“Shawn, Tim and Kyle were amazing. They are all very smart and highly knowledgeable. Each one explained their area of expertise and gave expert recommendations. I'm very grateful for such a caring and conscientious group of servicemen. I highly recommend all 3. Benjamin Franklin is a good company to do business with.”
Michael Burrell
02-03-2026
“Matt Beebe came over early. He tested all the lines coming from our HVAC system and hot water system. He was able to diagnose the issue right away as being a frozen exterior pipe that was causing water to back up into the hot water heater pan.”
Johnny K
01-30-2026
“TJ looks young but is very knowledgeable and takes time to make everything right. Look forward to him maintaining our systems.”
Ana Marin
01-27-2026
“Very good experience with Tim. He was professional, friendly, and clear when explaining every detail. A truly quality service.”
Craig Clough
01-22-2026
“Tim showed up exactly on time and thoroughly explained everything he was going to do in a very understanding way, had my system up and running in no time.Would recommend.”
Nancy Coulbourne
01-21-2026
“My whole journey from start to finish was very eye opening. My heating unit and duct work were pretty old. With my first phone call, Malisa stepped up and helped me with my anxiety and financial issues. She and the crew, Austin, Justin, Jeff, Shawn, Matt and anyone else I may not have seen who were under my house were professional and sensitive while guiding this old lady thru the whole process. I thank God for sending me to my "guardian angel", Malisa. I would definitely recommend One Hour Heating and Benjamin Franklin Plumbing. God Bless. Nancy C.”
W Azb
01-20-2026
“Austin was WONDERFUL! He was very personal and professional and explained everything. We love your company and noone can beat your customer service!! Austin did a great job!!”
Matt Crenko
01-09-2026
“My new heat pump was freezing up, Matt came and found the issue and I had heat within the hour. Matt was very professional and took the time to explain the issue I was having.”
Will Major
12-31-2025
“Tim was very professional and very informative. Just another good experience from your company. Thanks.”
James Muir
12-30-2025
“Great experience with Matt. Very knowledgeable and friendly.”
Authority Brands is the leading provider of in-home services, building brands that support the success of franchisees as well as better the lives of the homeowners we serve and the people we employ.