Shawn, Tim and Kyle were amazing. They are all very smart and highly knowledgeable. Each one explained their area of expertise and gave expert recommendations. I'm very grateful for such a caring and conscientious group of servicemen. I highly recommend all 3. Benjamin Franklin is a good company to do business with.
Austin was very thorough and explained every detail of the service that he was performing. He also made suggestions regarding filters and future HVAC services for us to consider. His customer service was was excellent.
Austin arrived on time and was very thorough in his explanation of services to be performed. After his evaluation of the system, he took the time to review some key items for the thermostat and the system.
We were told by another company that we needed a new thermostat and were given a quote that seemed very high. We decided to call One Hour Heating and Air Conditioning for a second opinion, and they were able to come out the very next business day. Matt thoroughly reviewed our HVAC system and quickly determined that there was nothing wrong with the thermostat at all—just a disconnected wire. He reconnected it, and our system has been working perfectly ever since. We truly appreciate Matt’s honesty, professionalism, and expertise. Thank you to Matt and the entire One Hour Heating and Air Conditioning team. You will definitely be our first call next time!
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