Our Happy Customers
Reviews of Jacksonville
Karen Richey
a week ago
“Let me start of by saying that Angel, Roy and Sergio are about their business! They built my AC unit with ease. They were personable, very knowledgeable and professional. They communicated with me throughout their entire process and patiently answered all the questions I had. Not to mention they very clean. Thank you. 👏”
Kayla Aldridge
a month ago
“Roy came over and went straight to business. He was very professional and friendly. The first interaction he was patient with me explaining the moving parts of my AC, didn’t push for me to simply buy an expensive part or a whole new unit as it was a simple fix he had done. When he came back to check up on my unit he complemented on how clean it was, as I made sure to take his advice on maintenance seriously. I highly recommend One Hour. They really care about their business and know with the Florida heat we, the customers, really appreciate having a working AC!”
Barbara Turner
3 weeks ago
“Update. I was angry when I wrote this review. However, One Hour went over our file and found the issue. They called us, apologized and scheduled the fix for this past Monday. They were on time, and it didn't take a terribly long time. Our a/c is now working as it should, the house is comfortable again and I do recommend them. Miscommunication created issues as well, I believe, but they were great and I am a very satisfied customer. Thank you for not leaving us hanging, as I thought it had gone, but they were taking the time to figure it out for a permanent fix, and were quick to get everything scheduled and handled. Thank you so much and I apologize for the misunderstanding. Horrible. They were out quick to install a new unit and were paid in full. The unit is terrible. Won’t hold temp or Freon. They replaced the same part twice because it broke and caused a leak, then another part but still can’t find the leak, then decided it must be the ductwork, that causes it not to hold gas??????? Technicians are not very skilled, and then they leave because they can’t fix it and tell you someone will call, and then crickets. I am ready to call every day until they either find someone who knows what they are doing, or replace the entire unit. Two year warranty and I am going to blow up their phone and land complaints everywhere. DO NOT DO BUSINESS WITH THESE PEOPLE. THE GUARANTEE IS THAT YOU WILL HAVE A CHEAP AND CRAPPY UNIT AND THEY WILL JUST STOP COMING BECAUSE THEY HAVE ZERO SKILL. I only gave 1 star so I could place this review.”
Kyle Crane
2 weeks ago
“Angel was an absolute star. He took his time diagnosing my issue, tested across multiple possible issues, and offered us a custom solution. Angel was truly 10/10”
Olivette Rogers
4 months ago
“After having a problem a year ago with my split air conditioner, One Hour Air Conditioning & Heat Company came out & fixed it. I also was greatly relieved to be able to joined a wonderful program they have, where they come out twice a year to clean and make sure everything is working. I was scheduled for my second appointment, on the day I picked, that was convenient for me, they sent their employee name “ Junior.” He knocked on my door with the warm smile, said hello & explain what he would be doing on the outside & inside inspecting, making sure it was clean & in top shape condition. I am not the greatest in always understanding all the instructions, that comes with the air conditioner, Jr was so wonderful!! When I asked if he could help me, he took time to explain and even show me some things on my remote control & truly just helped me. He did all this with such patients, friendly, kindness, even if he had to explain it to me twice. I was so grateful to know that this wonderful company has such great employees. Truly from the person answering the phone to the representative that comes out, my experience has been nothing but happily kind, reassuring, efficient results. I truly recommend this company whole heartedly & who knows you may also just be lucky enough to have this wonderful man named Junior knock on your door, greeting you with his wonderful, kind, smile❣️ Ollie R🌺”
Authority Brands is the leading provider of in-home services, building brands that support the success of franchisees as well as better the lives of the homeowners we serve and the people we employ.