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One Hour Heating & Air Conditioning® of Outer Banks

4.9
(254 Reviews)

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Rosslyn Lacroix Profile Image

Rosslyn Lacroix

(2 months ago)

"10/10 service would recommend! Both technicians, Matt and Wes showed up on time and ready to work on the routine yearly service. When they had arrived, it was raining outside and they wore yellow booties on their shoes to protect the hardwood floors, which was very courteous. After arriving, they were extremely kind and polite. Matt and Wes were great with my small dog, gave her pets, and even joked around with me about her! They worked quietly and efficiently. Towards the end of the visit, they said they accidentally knocked a bit of insulation out and since they saw my vacuum already laying out on the floor, they offered to vacuum it up and even took the time to wrap the cord back up when they were done. Definitely not a requirement, but very appreciated they took the time to go above and beyond. One of the gentleman went ahead and opened up grate to let me know the size of the filter that is needed and said that we would need a small flathead with a quarter turn to get it open. They were informative and very nice!! On their way out the door they said they would be in the driveway for a few minutes to finish up some paperwork and even offered to move or let me out if I needed to get out. I know most technicians don’t get recognized for their hard work, or get compliments and to hear the positives they made on the customers. Matt and Wes did a fantastic job, and I would highly recommend them for future work!"

Joni La Roche Profile Image

Joni La Roche

(2 weeks ago)

"Byron was awesome! He was friendly, thorough and informative when he inspected our hvac system. He gave us options to fix our issue without pressuring us to do anything. Thank you for excellent service, Byron! UPDATE We wanted to add an additional thank you to Jimmy and Tim! They recently replaced our unit and they were tireless in their job, very friendly and worked well together. An unexpected hiccup occurred which they apologized for profusely and they worked hard to make things right and they did just that! Everyone we worked with was just amazing including everyone I dealt with on the phone. We had another visit to check out our house next door when that air unexpectedly seemed to be out at the same time and he did a great job as well. Discovered the problem quickly and gratefully it was only a part issue. Unfortunately I cannot remember his name. Definitely 5 star service from EVERYONE! Thank you for getting us set up for a cool summer!"

Sara Braley Profile Image

Sara Braley

(4 weeks ago)

"One hour heating and air conditioning is the best on the beach! The service is fast and efficient. Jim came out within an hour of us calling and was friendly and professional. I have cancelled my service contract with another company and have switched to one hour for our future maintenance and service!"

L W Profile Image

L W

(3 weeks ago)

"Amber arrived from One Hour heating and air conditioning exactly when she said she would. After a brief conversation, she assessed the problem, fixed the problem and then came inside to double check the unit itself, to verify that it was working and to replace the filter. Thorough work and very nice person. Excellent organization that has hired an Excellent technician!!"

Heather Morway Profile Image

Heather Morway

(3 months ago)

"I have always had prompt service from One Hour. From the moment you call the office and talk to the customer care ladies until the tech leaves your home, you are confident everything is in good hands. The Outer Banks is lucky to have such a reliable competent HVAC company. I highly recommend them!"