Very impressed with both initial phone contact and with evaluation of HVAC system by Al Dematteo (Project Mgr). He was on time, friendly, professional, knowledgeable, efficient, and answered all my questions. He completed the evaluation, gave me several options, and promptly set up next steps to solve the issue. Macy in the office was also very friendly, knowledgeable and helpful. It was a pleasure to deal with both Al and Macy, and I strongly recommend them and One Hour Heating and Air.
- Vicki O'BannonKDH, NC
Had an excellent HVAC service checkup with Nate. He was very professional and fully explained all potential areas of concern. Highly recommend One Hour Heating and Air Conditioning.
- Art WebbCorolla, NC
Very professional service. Very knowledgeable and friendly technician. I am very happy with the whole experience and would recommend One Hour Heating and Air
- Steven W.Kill Devil Hills, NC
From someone who rarely completes surveys, we wanted potential clients to know about the work Justin and his coworkers have done for our HVAC needs at our home in Nags Head. Always kind, professional and conscientious of cost to the customer, we appreciate Justin’s honesty and hard work. He treats our system like it is his own. He installed a Remi Halo system last year which has helped tremendously with the air quality in our home. We recently had an issue with high humidity levels which Justin helped us work through and determine the cause (Was not with HVAC system). We highly recommend this company for your HVAC needs.
- Dwight and Debbye U.Kill Devil Hills, NC
I highly recommend One Hour Heating and Air Conditioning. They were the first people I called when my AC stopped working. They were friendly and helpful on the phone, letting me know the pricing and how quickly they could get someone out. Justin was at my house about an hour later, right on time, and even called on his way to let me know he was coming and to verify that I would be there. When he arrived, he was able to quickly determine and correct the problem. Even though the AC starting working again right away and it was after hours, Justin took his time and did a thorough check of the entire system to make sure that there were no other problems. He explained some concerns that he found and the prices if I wanted to have him do the repairs. He was honest about what he could and could not predict about the system and answered all my questions. I asked him to go ahead and fix what he found. When Justin finished, the bill was just what I was told and my house was already cooling down! I was very grateful for their service and am happy to recommend to them to anyone looking for help with their heating and air conditioning.
- Sarah D.Kill Devil Hills, NC
Phillip ** was very knowledgeable, professional and focused on customer service. He rapidly diagnosed the issue with our A/C unit, which he quickly repaired. He even went above and beyond to corrected some installation mistakes. Thank you One Hour Heating & Air Conditioning for your rapid response.
- Tom B.Kill Devil Hills, NC
Justin at One Hour Heating & Air was excellent to work with, and basically saved our lives on one of the hottest days of the year. He was professional, explained the repairs clearly and fixed our AC quickly. I would definitely recommend Justin and the One Hour team for any HVAC issues and use them again.
- Bill P.Kill Devil Hills, NC
Jake did a great job of explaining some things about our HVAC system to me, and answered several questions in simple terms ( within my scope of understanding re HVAC). Thanks!
- ShelleyKill Devil Hills, NC
We have been customers of One Hour going back to 1991, and our experience with them has been exemplary. They have in every instance (whether a new install 10 years ago, the annual maintenance checkups they do for us, and the most recent warranty repair) exhibited an honesty and professionalism that we gratefully appreciate. All the techs have worked tirelessly and efficiently in every instance. Our most recent tech Dimitri worked on the warranty diagnosis/repair diligently. Byron also helped out in the mix as well. The office personnel have been most courteous and patient with us in our conversations with One Hour. It's been a pleasure dealing with One Hour!
- Joe H.
We scheduled our semi-annual maintenance and the technician that performed the service was Hope D. She was an absolute joy to work with. She pinpointed some problems and made some recommendations in a way that I totally understood and agreed with. She was not trying to sell me, she was using her experience and knowledge in a way that Susi and I could understand and easily make decisions. She is truly an asset to your organization! Thank you, Hope!
- Bobby G.Nags Head, NC
Nate was very professional and explained the problem, we will be making arrangements to get it taken care of with your company asap.
- Mark S.Kill Devil Hills, NC
Nate was on time, polite, and had our unit up and running again very quickly and left no mess. Would recommend!
- Sandi D.Kill Devil Hills, NC
OUR EXP W/ONE/HOUR HEATING/COOLING MADE OUR LIFE EASY, BRIAN,(OWNER) AL (SALES/TECH) JENN (IN OFFICE) AND ALL THE TECHS DID SUCH AN AMAZING JOB FROM FIRST PHONE CALL TO FINISH, THE EXP WITHIN THE COMPANY GOES BEYOND YOUR THOUGHT PROCESS, QUALITY PRODUCTS, EVERY ITEM WAS DESCRIBED IN DETAIL, EVERY OPTION WAS OFFERED TO US TO CHOOSE FROM, NO PUSH, NO FAST TALK, JUST REAL TRUE PEOPLE THAT SHOWED THEY CARED ABOUT US AND OUR FAMILY, JUST A GREAT JOY TO PUT OUR HOME IN THEIR HANDS, PERFECT JOB ALL AROUND, WILL ALWAYS USE THEM AND REC THEM, THANKS!! FOR BEING THERE AND TAKING A LOAD OFF OUR MINDS.
- TOM T.FAIRFAX VA/ KILL DEVIL HILLS NC, VA
Hope was our tech today and she was outstanding. Knowledgeable, informative and personable. Detailed information galore in a professional and confident manner. Looking forward to her visits for annual checkups on our HVAC system. Loyal customers since 1991.
- Joe H.
Nate was very helpful and got our unit back up and running!!
Professionalism, Punctuality, Quality, Responsiveness, Value - 5 STAR! I have been a customer since buying my home in Corolla approximately 5 years ago. From then to now - the office staff, techs and project manager have been nothing but perfect. They come when asked, they explain and correct any problems and their customer service is superb. My latest project was to have my heating / cooling unit replaced. Norris provided me written proposals of different types of units in a timely fashion, the pricing was beyond fair when compared to other companies and the work during and following up afterwards exceeded my expectations. I would not consider anyone else if you are looking for a reliable, trusting and friendly staff / company.
Hope was absolutely terrific! She knows what she's doing and does it very well. Highly professional and technically proficient; she is not satisfied with her work until her customer is satisfied with the work. A great work ethic and tremendous follow through. Our thanks to Hope for keeping our system in tip-tip order!
THIS IS THE SECOND TIME JUSTIN MANNERS OF ONE HOUR HEATING AND AIR CONDITIONING HAS BEEN TO OUR HOUSE - ONCE FOR EMERGENCY REPAIR DURING THE SUMMER WHEN WE HAD NO A/C (ON A SUNDAY), AND THIS TIME FOR A SCHEDULED MAINTENANCE SERVICE. HE IS VERY KNOWLEDGEABLE AND COURTEOUS. HE ARRIVES ON TIME. AND IS RESPECTFUL OF YOUR PROPERTY - MAKING SURE THE AREA IS AS CLEAN WHEN HE LEAVES AS IT WAS WHEN HE ARRIVED. WHEN HE MAKES RECOMMENDATIONS, HE IS NOT PUSHY TO FORCE YOU INTO SOMETHING THAT YOU WOULD LIKE TO CONSIDER FOR FUTURE VISIT. IT'S A PLEASURE TO DEAL WITH HIM AND ONE HOUR HEATING AND AIR CONDITIONING.
- MARK S.KILL DEVIL HILLS, NC
Jake, Phil, and Hope were awesome! Professional & competent. Restored the full functioning of our 2 water heat systems. They were very diligent and persevering in diagnosing and correcting problems other service providers completely overlooked. They deserve a 6 star rating! I would recommend One Hour as first choice w/ heating/air conditioning needs.