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I have had nothing but great experiences with these guys! We have the maintenance plan package which gives me peace of mind that my HVAC units will get checked over and cleaned out twice a year; this helps me identify any potential issues ahead of time and save up for any costly repairs that might be around the corner. They always get someone out asap, even on weekends. My electrical inspection (part of the maintenance package) was done on Christmas Eve! All I do is text the number and they politely and quickly get me scheduled. This most recent time on 03/23/2026, my AC fan was running but no cool air was coming out. Micah Scorsone came out promptly and he was an absolute delight. It is rare to get technicians from other companies that come out promptly and are respectful, nice to talk to, and accept the fact that your pockets are not endless. Despite not being scheduled to do anything additional outside of the diagnostic and repair for our misbehaving unit, Micah checked our unit to determine the problem, performed a complete inspection on both units, AND THEN cleaned out of both of my units. Turns out some fuses were replaced incorrectly before we even moved in, causing the capacitor to short out. He replaced the fuses, the capacitor, and cleaned my units (and sprayed with some sanitizer which made my house smell fabulous) and now my AC is working like a charm before the heat of the summer sets in. For previous reviews complaining about a "sales pitch": yes, they will go over the best standard of care and prevention for your house. Yes it will take about 15 minutes of the visit. But, it is nice to know about new products on the market and ways to improve your home. They are very nice and respectful if you decline and will e-mail the estimates to you. For the amazing quality of service, I don't mind listening to the technicians give me a thorough explanation. They are just doing their jobs.
Jesse was GREAT! He arrived on time and quickly installed the fire detectors and outlets. He spent extra time evaluating another project for us and gave us an estimate on the price, which we’ve already scheduled with him. I would HIGHLY recommend him for any and all electrical needs!
Technician Alex arrived on time. Went through the products with us. When we decided to go another way he as respectful. Thanks for helping us with our hot water tank. The water is hotter and lasts a little longer now. Awesome job!! I’m now a returning customer.
Call them at 10am they were there at 2 on the dot. Listend and completed the work quickly and correctly. Can’t find a negative thing to say about them. Second time all and they were able to get us back up and running same day. Everyone else I’m waiting a couple of days if not a week. Very thankful and will recommend to everyone I know.
Doug arrived on schedule, answered any questions we had, got right to work and completed the job in a timely manner. And he was very personable. We were very pleased with his work.
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We understand your time is valuable, so we promise to arrive at your home within the predetermined time window that you select, or your service call is free.
Authority Brands is the leading provider of in-home services, building brands that support the success of franchisees as well as better the lives of the homeowners we serve and the people we employ.
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