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My air conditioner stopped working last, and I was impressed with how quickly the issue was addressed. Israel Benitez was my technician, and he was professional, polite, clean, and efficient from start to finish. Israel immediately diagnosed the problem and resolved it by replacing a faulty part and fuse. He didn't rush off after the repair - he stayed to make sure the system was working properly and that everything was working as it should. It's refreshing to encounter a young professional with such a great work ethic and customer-focused attitude. As long as Israel is with your company, I will continue to request him as my technician. I am also very pleased with the company overall, especially the communication throughout the process. I enrolled in the Comfort Membership and already feel it was a worthwhile investment. Thank you, Israel, for providing excellent service!
I couldn’t say enough about this company and the people that work for them. Jesse was the first to come out and give my landlord an estimate for a brand new AC system. They came out THE VERY NEXT DAY to replace it. The only company that was able to come out that fast. They had all the odds stacked against them with this job too. My landlord was disrespectful to them the entire time, but they stayed completely professional and did the job the correct way, not cutting corners like my landlord wanted. I am so thankful for this company, and have already recommended them to coworkers and customers since I work at Lowe’s. Thank you all again! The photos are what they had to work with. Taking out moldy flooring that my landlord just wanted them to cover up, but they did it the correct way, even though it took longer.
Dylan came out quick, was professional, clean, thoroughly explained everything and got our system back in action in no time. Super happy and would absolutely use again.
The company was able to get me scheduled the very next day. Customer service representative was very nice. Now let's get to the good part. Austin was a phenomenal technician. The man is very well educated with the whole hvac thing. He gave many tips and tricks to keep the system running. He answered all of my question that I had. He had the system up and running in no time. Really great work. I would DEFINITELY recommend this company for any ac needs. They are wonderful. THANKS AUSTIN FOR THE GREAT CUSTOMER SERVICE!!!
We are so very pleased with the detailed work that Robert performed on our AC Unit. He was very thorough of his diagnosis for our system’s problem and very effective with his repair of the multiple issues in our HVAC system. We were impressed with his dedication on getting the system up and running. Even though it was a Sunday he took his time to ensure that the entire system would fully function like new! Thank you Robert, we truly appreciated your time and outstanding work. Anna and Ron Eddy
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