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Carlos did an excellent job!!! He was able to identify the issue fast. He has been very kind and professional answering all my questions and explaining every step of what he was doing and what we need to do to keep our ac running. After he had finished he cleaned up and organized everything. I greatly recommend this technician and this company. He also suggested we should have a membership for ac maintenance. I would appreciate greatly if he could do our ac maintenance.
At first when Imed came to my home I was completely frustrated and none the less super Hottttttt since my AC wasn’t blowing cold air (truth be told I think he had more patience with me than I did with him), but he was more than understanding of the situation. He came 3 times to my home to assess my unit and fixed it. I appreciate him for fixing my AC and my kids love him more than I do! lol
Moez was a very knowledgeable and friendly technician that came to check on our unit today. He was more than willing to answer any and all questions with confidence and in a way I could understand. He was honest, clean, and efficient. He also upgraded our plan for us. Grateful for the service and hope to continue to run into technicians like himself in the future.
Chams was great! Replaced my old leaky evaporator coil. They just so happened to have one in stock. Easy to make an appointment, great communication through the process! Quality work, answered all my questions, and I ask way too many questions! Didn’t pressure me and laid out all the options.
Chamseddine was most professional and knowledgeable. He was punctual, explained everything in detail, and made sure all my questions were answered! I appreciate his courteous service! Just had Carlos and John from One Hour Heating and A/C come out and clean the ducts in my house. They were an incredible team! Not only were they quick, but also very thorough. They made sure to clean after finishing each area. Very professional and customer focused!
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