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I have been a customer of One Hour Heating and Air Conditioning for several years and I have to highly commend the A/C technician David, who serviced my A/C unit today. I have had many technicians in my years with One Hour , but David was the BEST technician by far. His service was prompt, courteous, efficient, knowledgeable , and thorough! He taught me information about my unit I had never heard before and took the time to explain it in laymen terms and was easy to understand. Both the inside and outside units were cleaned thoroughly. He went above and beyond to develop trust in the One Hour relationship , so we felt it was an easy decision to renew the one year contract . If we could have David every time as our technician, we would be thrilled!
1) When our air conditioner failed after hours, we actually reached a real person who scheduled our repairs for the next day. 2) Greg Nieves was the expert who arrived, and we were immediately impressed with his reliability, knowledge, and efficiency. He knew what he was doing, quickly gained our trust, and guided us to the best option. When one finds integrity and pride in a job well done, it is important to acknowledge that. We didn't know about One-Hour before yesterday, are well satisfied and have now become a regular client.
Nick with Mr Sparky did an excellent job on all 4 fan replacements and is a very respectful person. He replaced and cleaned up and took all the old fan/lights so I didn’t have to throw them away. We have used this company for years ever since we bought this house. Same fan/light in al for rooms.
Michael is great and honest. Very reasonable price. He is very helpful, answer every questions. Highly recommended. Finally found the right people to take care of my Electric problems. Any problems I will call them. Thank you Michael.
1) THE COMPANY: One-Hour Heating and Air Conditioning really did respond within an hour later that evening. Greg promptly arrived the next morning to evaluate and replace our fan motor. When subsequent carbon monoxide readings were marginal, we opted to replace our HVAC system. 2) INSTALLATION TEAM: Brody, Victor and Jahvonie made a good team and were knowledgeable, efficient, and a pleasure to work with. They stayed until 9PM to complete the project. Jim returned a couple days later to finalize the installation, but left without cleaning up PVC shavings both on top of and inside the control panels. 3) THE PRODUCT: This is our first heat pump and we really like that it is so quiet. We selected an Amana to get a non-rusting heat exchanger. We were grateful to get a $6700 rebate for the high-efficiency heat pump plus a no-interest 2-year loan. 4) AREAS FOR IMPROVEMENT: We would have liked much more detail about what we were ordering. We never received any breakout of costs, the invoice didn't identify the exact model installed, and we didn't even get an owners manual. A subsequent comparison of competing models and companies was thus difficult, but indicates that we paid more than competitors. Another result of insufficient detail was that we didn't know local inspection costs and taxes had already been covered, thus needlessly paid again upon receiving a city billing. While doing that, we asked about the inspection, scheduled one, then failed it upon discovering the circuit breaker wasn't matched to the load. We still don't know if the rebate request has been submitted or not, so office communications leave something to be desired. 5) BOTTOM LINE: We are pleased with the prompt installation and quality of our heat pump, but as seniors with limited resources, we suspect we paid a premium for what we received.
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