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We had our semi-annual HVAC inspection and maintenance work this last week. Amber Ballance was the tech and did a great job! She was highly professional, very detailed and thorough. She covered any potential issues we could have including making sure to put a reminder for the fall inspection to have the UV bulbs with her for replacement as their time would be up, saving us an extra call. Great job and a very professional.
From scheduling the estimate to speaking with employees to the installation, so far everything has been top notch. The gentleman that did the estimate was very courteous (made sure his shoes were clean and didn’t track dirt inside like another company did) and knowledgeable. He answered my questions and provided explanations to anything I asked. I was able to speak with the owner who got back to me quickly with answers, even after normal hours. The ladies in the office for scheduling and billing were easy to work with and the two tech that came out to do the work were great!! They laid drop cloths and even swept up after installing everything. Even with a late evening finish of replacing an entire HVAC system on a cold day close to Christmas, they always kept a great attitude and so far the system is working great!
Amber was my technician for bi-annual tune up and she is amazing! Courteous,professional, and I love that she has done these checks for me the last 3 times so she is familiar with my system. Highly recommend One Hour H&C!
Amber has come to our home a few times now and always delivers a truly top-tier experience. She consistently goes above and beyond on every visit. Her communication is excellent, and she always takes the time to walk us through the service, explain anything to keep an eye on for the future, and she shares helpful tips to extend the life of our two systems. One Hour has definitely earned our loyalty!
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We understand your time is valuable, so we promise to arrive at your home within the predetermined time window that you select, or your service call is free.
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