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Excellent service! We had our maintenance service today. Lawrence was assigned and we could not be more pleased. He is clearly very knowledgable, professional and very polite. He made time to keep us informed of his progress, as he made his way through a detailed maintenance inspection of our 3 units, and when we had questions, he offered clear explanations. Great service call! Highly recommend One Hour and Lawrence!
I gave an earlier noy so good review of One Hour (not the tech) but basically their pricing and lack of itemization on on voices. Since that review the company has reached out to me to resolve some the issues I brought up. I have to say that restored a lot of trust that One Hour was a good choice for servicing my AC. They seem to eant to retain customers by treating them fairly and listening to what customets say
In order of appearance at our home to diagnose our HVAC needs: Paul/Ray/Caleb/Madi/Drew... Paul met with my wife and based on his 30+ years of experience in the industry determined that our ancient units were basically shot- Next up was Ray to asses needs and author two estimates for our system. An interesting note-Ray installed our furnace 35 years ago! After coming to terms with Ray's quotes, a date was set for work to ensue. Enter Caleb and Madi. They were right on time and worked steadily for 9+ hours to finish what needed to be done. Both were upbeat and knowledgeable concerning their tasks. During their time here they were joined for several hours by Drew. He jumped in and assisted until being called to another One Hour job. I would be remiss to not mention Jen-she got the whole ball rolling by speaking with me numerous times about how best to navigate the emerging HVAC rescue project...she was a joy to converse with! So, to summarize-all and all a painless and pleasant One Hour experience!
We had our semi-annual HVAC inspection and maintenance work this last week. Amber Ballance was the tech and did a great job! She was highly professional, very detailed and thorough. She covered any potential issues we could have including making sure to put a reminder for the fall inspection to have the UV bulbs with her for replacement as their time would be up, saving us an extra call. Great job and a very professional.
Matthew completed an inspection and performed maintenance on a recently purchased property’s units. He is very knowledgeable, didn’t hesitate to answer questions, and provided valuable feedback. I would love to have him back for any future repairs or tune up work!
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