Your Comfort Is
Just a Click Away
One Hour Heating & Air Conditioning® Serving San Diego
4.82
We Have a Reputation
For Being Punctual, Friendly and Knowledgeable
4.82
Sunita Hall
in the last week
“Sean came on 9/20 and said transformer was blown. 9/21 Sean installed a new transformer and fixed the electrical issue causing it to blow. Next morning ac is out again. Scotty comes and said I need a new blower motor or a whole new unit (mine is 6 yrs old). He said he couldn’t do anything to get it working. Called Estes and they came same day and fixed the blown transformer that Sean replaced on 9/21. Electrical issue was not fixed properly by Sean and thus it went out again. Estes fixed everything (electrical issue and new transformer) and 2 weeks later still running well. Jeremy the field manger said he wouldn’t refund my money for the cost of the part and labor (wasn’t asking for dispatch fee back) bc I didn’t call them again to come and fix it. Why would I have the same company come a 4th time when they proved the first 3 times they couldn’t do it? And then Scotty diagnosed a whole new problem and tried to rip me off by telling me I needed a $1200 blower motor or $8k brand new unit. Mine isn’t even at half its lifespan. Completely unprofessional and only trying to upsell. I spent 4 days with no ac in Georgia heat. I even kept the transformer they installed (see photos for serial number) to show it was blown again. Jeremy tried to claim it blew AFTER Scotty left and I didn’t call them to fix it. When Scotty left there was no ac at all so he did nothing anyways. I did call you to come and fix the problem and your tech told me he couldn’t do anything. Have tried to resolve this with them to no avail. I’ll be contacting the BBB and letting everyone in my community know not to use this company. UPDATE: Steve called me and was extremely sympathetic. He explained that this is not how they conduct business, I shouldn’t have to pay for services that were not properly rendered and agreed to give me a full refund and coach the techs who handled this. Within 10 minutes he called again to confirm my credit card would be credited. He stood up for me when no one was listening and made it right- which is all I asked for when the beginning. This company stands behind their work and has integrity and for that I say KUDOS. Thank you for making this right!!!”
Ellen Pomes
in the last week
“Punctual, professional, efficient, and very friendly. I highly recommend One Hour Heating & Air in elk Grove Village. They’ve been wonderful since installing my new system eight years ago.”
angel miller
in the last week
“He did an amazing job! Very thorough very knowledgeable. Overall, I had an amazing experience. I would definitely recommend him again 10 out of 10.”
Shannon Drake
in the last week
“We are so thrilled with the service we received from One Hour Heating and Air Conditioning. We called late night because our air conditioning wasn’t blowing cold air and they were able to have technicians at our door first thing. They were able to diagnose the issue and fixed it really quickly and was beyond reasonable as far as cost goes. Johnny R. And Mukeya were really friendly and knowledgeable and made great recommendations based off of our needs! They were also so kind to all 4 of our crazy dogs which was incredible. We will definitely be staying with them for any future services!”
Anita Gautam
in the last week
“Our AC unit broke down in the middle of a heatwave, and One Hour Heating & Air Conditioning of Frisco was the only company able to send someone quickly. The technician was knowledgeable and friendly and explained the repair process clearly. Within an hour, our system was running smoothly again. The customer service team followed up to make sure everything was fine. Truly reliable service worth every penny! Highly recommended for families in Frisco.”
Rad Baby
in the last week
“Jaime to ok good care of me. I love One Hour Air. Everybody is so great.”
Marvele
in the last week
“I called this morning and got appointment for today. Scotty called to say when he would be at my home. He arrived within the appointment window. The air was blowing, but not getting cold. He installed a new condensate pump. He did a great job getting my unit running again. I signed up with maintenance plan. I look forward to an ongoing relationship with the company.”
Gregory Moyer
in the last week
“Chris Daily and his crew did an absolute amazing job installing my new Bosch heat pump system. I look forward to many years of service of the one hour technicians.”
Kayli Sumara
in the last week
“Pedro, Aaron and this entire team was fantastic! Pedro came out at 7 PM on a Friday to help fix our AC which was not cooling, he was honest and clear in the issue and let me know he was doing his best to get us the best price possible. He even gave me his personal number so he could coordinate himself with our landlord. While our landlord coordinated with the One Hour team, Aaron remained in close contact with us, providing us with updates every step of the way. While we waited for a new unit to be installed, Pedro came by on a Sunday morning to drop off a portable unit for us. First thing Monday, the One Hour team was back here installing an entire new unit, for almost 8 total hours. I cannot recommend this team and this company enough - they truly saved us!!!”
Lesli Harlan
in the last week
“10 stars is more appropriate! This company is the epitome of service! Above and beyond any expectations. I had to handle this transaction for my elderly parent from another state. The gentleman who came to give the quote, Eric, was the nicest, most respectable person to my mom. The owners (Jeff, Mike, Don) communicated with me directly to facilitate the install and financing. The level of compassion these folks provided is unheard of in today’s world. They treated this as if it were their mother. The install was a huge, all day event. They had to remove attic stairs. It was a doozy. They reinstalled the stairs and came back to check the re-installation was done correctly and was complete. They also came out a week later to confirm everything they’d gone over with her (new thermostats can be difficult to learn as an aging parent) she still remembered and that the vents were pointing in the direction she wanted and blowing cool air. I HIGHLY RECOMMEND One Hour Heating and Air Conditioning for all of your HVAC needs - and anything else if they do it!”
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