One Hour Heating & Air Conditioning® of Lee's Summit

WHAT TO EXPECT WITH ONE HOUR

When you place a call to One Hour, you set in motion a list of procedures that every one of our employees — from our customer service representatives to our owner — train to execute perfectly every call. This means that you know what to expect every time.

No mistakes. No confusion. No worries.

1. Calling for Service

Our friendly customer service representative will listen to your needs and assign the best technician for your situation. They’ll find the appointment date and time that fits closest to your needs.

2. Dispatching the Technician

Our CSR gives your information to one of our highly trained technicians, who call you before leaving for your home to give you an exact time of arrival. Rest assured, all of our technicians have undergone background checks and regular drug testing. They are trained weekly and tested regularly to ensure their abilities meet the highest standards of our customers.

3. Welcoming the Technician

Our technician will arrive at your door with a smile, introduce and identify himself with a One Hour identification badge, and put on his shoe covers to protect your flooring. Once inside, the technician will confirm your problems and embark on finding a solution.

4. Diagnosing the Issue

Once our technician determines the necessary repairs, they will notify you in writing what the repair is and what you can expect for the price. At that point, you will either accept or decline the proposed repairs.

5. Completing the Call

The technician will complete any work you authorize. Our vehicles are a “warehouse on wheels”. Our goal is to be able to complete all repairs we encounter right then and there. Finally, our technician will deliver his completed invoice and explain how the repairs were made. You’ll receive a feedback card that enables you to review our entire process. If you are not 100% satisfied, please let us know so we have a chance to make it right. If you’re not a happy One Hour customer, we’re not happy.

Here For You

When You Need Us Most!

Yellow One Hour Heating & Air Conditioning service van with company branding and slogan.

'Round the Clock Availability

No matter the hour, you can trust One Hour to be there to help you when you get hit with the unexpected.
100% Satisfaction Guarantee

We guarantee our materials, labor, and craftsmanship for up to two years from the date of your service.
StraightForward Pricing® Guide

Before we start any work, we discuss your available options so you know exactly what you are getting and how much it will cost. No hidden fees!
Always On Time…Or You Don’t Pay A Dime!®

We understand your time is valuable, so we promise to arrive at your home within the predetermined time window that you select, or your service call is free.

We Have a Reputation

For Being Punctual, Friendly and Knowledgeable

4.9

(2154 reviews)

James Ansbro

03-06-2026

“The technician Bret was straight forward and didn’t try to BS us like our previous company who all they did was try to upsell instead of looking out for our best interest.”

Audrey Tipton

03-06-2026

“Had a great experience. Booking was easy, tech arrived on time and was friendly. Easy, seamless experience.”

Tim Chandler

03-04-2026

“Zach's experience really paid off. He knew exactly what was wrong and fixed the problem right away.”

D Young

02-13-2026

“Great service and very knowledgeable techs. Would definitely recommend this company.”

Matthew Hoffman

02-04-2026

“Used One Hour to diagnose a failing AC in late summer. Chose to get a new system with furnace since both were fairly old. That experience went good. No complaints really. But just had routine maintenance with Colin Sims. Exceptional experience. You can tell he enjoys and is passionate about what he does. Very knowledgeable.”

Rachael

01-27-2026

“Exceptional service. On the coldest day of the year our furnace stopped heating our home. With a 9 month old I was desperate to get someone to come out quickly. I already had a company that I worked with for our furnace and AC maintenance but even though I was a service member they were not able to come as quickly as I wanted so I started making calls. When I called One Hour Heating & Air Conditioning they had a technician out very quickly and had the issue resolved. From the office staff answering the phones to the technicians everyone was very knowledgeable and friendly. I also especially love that before they send a technician to your home they text you a photo and bio of the person you will be working with. I will be ditching my old company and work with One Hour moving forward. Thank you for getting our home warm again!”

Kathy Greenbury

01-23-2026

“Everyone is SO kind & professional!!! The lovely lady that answered the phone when I called was AMAZING! The service technician Josh, was extremely professional & knowledgeable; he explained all of the details and showed pictures of the furnace maintenance he performed. He also installed our Nest Thermostat and once again explained everything to us. He is an amazing, kind and extremely courteous young man who is a fantastic ambassador for the company & absolutely knows his business! I highly recommended One Hour Heating and Air Conditioning Company in Lees Summit, MO!”

Mark McKee

01-22-2026

“Alex did a great job with her service call today, she was very thorough and explained some of what she was doing while doing the work. I think she went over and above what was required by sealing up some of the air leaks around the furnace area where your guys had to do some sheet metal work to connect the new furnace as it was shorter than the previous one. I appreciated that very much. She also put up with my big nosy dog checking her out every 5 minutes.”

Angela Hartshorn

01-21-2026

“Cory came out to our house when our furnace quit working, he was very knowledgeable and friendly and figured out the issue right away. Would highly recommend him!”

Sandra Prentiss

01-05-2026

“Very professional and efficient!”

Servicing your entire home

Part of the Authority Brands Family

Authority Brands is the leading provider of in-home services, building brands that support the success of franchisees as well as better the lives of the homeowners we serve and the people we employ.