WHAT TO EXPECT WITH ONE HOUR
When you place a call to One Hour, you set in motion a list of procedures that every one of our employees — from our customer service representatives to our owner — train to execute perfectly every call. This means that you know what to expect every time.
No mistakes. No confusion. No worries.
1. Calling for Service
Our friendly customer service representative will listen to your needs and assign the best technician for your situation. They’ll find the appointment date and time that fits closest to your needs.
2. Dispatching the Technician
Our CSR gives your information to one of our highly trained technicians, who call you before leaving for your home to give you an exact time of arrival. Rest assured, all of our technicians have undergone background checks and regular drug testing. They are trained weekly and tested regularly to ensure their abilities meet the highest standards of our customers.
3. Welcoming the Technician
Our technician will arrive at your door with a smile, introduce and identify himself with a One Hour identification badge, and put on his shoe covers to protect your flooring. Once inside, the technician will confirm your problems and embark on finding a solution.
4. Diagnosing the Issue
Once our technician determines the necessary repairs, they will notify you in writing what the repair is and what you can expect for the price. At that point, you will either accept or decline the proposed repairs.
5. Completing the Call
The technician will complete any work you authorize. Our vehicles are a “warehouse on wheels”. Our goal is to be able to complete 90% of all repairs we encounter right then and there. Finally, our technician will deliver his completed invoice and explain how the repairs were made. You’ll receive a feedback card that enables you to review our entire process. If you are not 100% satisfied, please let us know so we have a chance to make it right. If you’re not a happy One Hour customer, we’re not happy.