Your Comfort Is
Just a Click Away
One Hour Heating & Air Conditioning® Serving Monroe, NC
4.82
We Have a Reputation
For Being Punctual, Friendly and Knowledgeable
4.82
Sunita Hall
in the last week
“Sean came on 9/20 and said transformer was blown. 9/21 Sean installed a new transformer and fixed the electrical issue causing it to blow. Next morning ac is out again. Scotty comes and said I need a new blower motor or a whole new unit (mine is 6 yrs old). He said he couldn’t do anything to get it working. Called Estes and they came same day and fixed the blown transformer that Sean replaced on 9/21. Electrical issue was not fixed properly by Sean and thus it went out again. Estes fixed everything (electrical issue and new transformer) and 2 weeks later still running well. Jeremy the field manger said he wouldn’t refund my money for the cost of the part and labor (wasn’t asking for dispatch fee back) bc I didn’t call them again to come and fix it. Why would I have the same company come a 4th time when they proved the first 3 times they couldn’t do it? And then Scotty diagnosed a whole new problem and tried to rip me off by telling me I needed a $1200 blower motor or $8k brand new unit. Mine isn’t even at half its lifespan. Completely unprofessional and only trying to upsell. I spent 4 days with no ac in Georgia heat. I even kept the transformer they installed (see photos for serial number) to show it was blown again. Jeremy tried to claim it blew AFTER Scotty left and I didn’t call them to fix it. When Scotty left there was no ac at all so he did nothing anyways. I did call you to come and fix the problem and your tech told me he couldn’t do anything. Have tried to resolve this with them to no avail. I’ll be contacting the BBB and letting everyone in my community know not to use this company. UPDATE: Steve called me and was extremely sympathetic. He explained that this is not how they conduct business, I shouldn’t have to pay for services that were not properly rendered and agreed to give me a full refund and coach the techs who handled this. Within 10 minutes he called again to confirm my credit card would be credited. He stood up for me when no one was listening and made it right- which is all I asked for when the beginning. This company stands behind their work and has integrity and for that I say KUDOS. Thank you for making this right!!!”
Ellen Pomes
in the last week
“Punctual, professional, efficient, and very friendly. I highly recommend One Hour Heating & Air in elk Grove Village. They’ve been wonderful since installing my new system eight years ago.”
Stanley Sneegas
in the last week
“Mark was a great service provider! He was professional, knowledgeable and courteous. He was very thorough in his furnace inspection. He pointed out potential issues for the future and found a part that was nearing the end of its service life that was replaced.”
Kim Isom
in the last week
“This company is GREAT!! My hot water heater busted this morning and I started calling plumbing companies. This was the first company that could come today! They gave me a time slot of 3:00-6:00 p.m. Evan showed up at my house at 2:00. Super happy about that. After looking over my situation he drove back to Montrose to get the new water heater and Carl to assist in the project. When it was finished, and a beautiful job at that, they cleaned everything up super nice! I was very impressed with both Evan and Carl and the job they did!! These men are top notch and I hope they get paid well for the job they did and do!! I very much recommend them! Thanks guys! A+!! P.S. Karen you are super on the phone. It’s nice to talk to a pleasant lady!”
Amanda Teer
in the last week
“I honestly never leave reviews but I was pleasantly surprised by this company. I had a previous HVAC company out before that was terrible, but when our air went out we needed a fix immediately. They came the same day and honestly did more than I expected. Our technician was Kevin and he did great work. Prices are set, and standard which I like. Based on my experience and service, we’re now looking at making them our regular maintenance company for our HVAC needs.”
William Oldham
in the last week
“Bradley was the nicest person I’ve ever had in my home. Alerted me to an issue and rapidly took care of it. My skiddish cat even took a liking to him and inspected his work(giving him a 10 of 10). Can’t wait for our next appointment and to see him again.”
michael tyson
in the last week
“Ryan was great. On time. Took his time to explain everything he did. He answered my questions. We talked about time left on warranty. I would rate my experience with him as 5 stars.”
angel miller
in the last week
“He did an amazing job! Very thorough very knowledgeable. Overall, I had an amazing experience. I would definitely recommend him again 10 out of 10.”
Shannon Drake
in the last week
“We are so thrilled with the service we received from One Hour Heating and Air Conditioning. We called late night because our air conditioning wasn’t blowing cold air and they were able to have technicians at our door first thing. They were able to diagnose the issue and fixed it really quickly and was beyond reasonable as far as cost goes. Johnny R. And Mukeya were really friendly and knowledgeable and made great recommendations based off of our needs! They were also so kind to all 4 of our crazy dogs which was incredible. We will definitely be staying with them for any future services!”
Anita Gautam
in the last week
“Our AC unit broke down in the middle of a heatwave, and One Hour Heating & Air Conditioning of Frisco was the only company able to send someone quickly. The technician was knowledgeable and friendly and explained the repair process clearly. Within an hour, our system was running smoothly again. The customer service team followed up to make sure everything was fine. Truly reliable service worth every penny! Highly recommended for families in Frisco.”
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