What does the One Hour mean in your company name?

The 'One Hour' in our company name indicates our guarantee to be at your home in the predetermined window quoted when you set your appointment. If we do not show up within that window, your service call fee is waived. 1. Express Appointment: This is an appointment that is scheduled during a specified one-hour time slot. You are promised that a technician will arrive at your home within this one-hour time window. You will also receive a call when the technician is en route to your home. 2. Reserved Appointment: This is an appointment that is scheduled during a specified, two-hour time slot. You are promised that a technician will arrive at your home within this two-hour time window. You will also receive a call when the technician is en route to your home. 3. Standard Appointment: This is an appointment that is scheduled during a specified four-hour time slot. You are promised that a technician will arrive at your home within this four-hour time window. You will also receive a call when the technician is en route to your home. 4. Stand-By Appointment: This appointment is for overflow situations. This appointment will not have a specified time. You will receive a call when the technician is en route to your home. 5. Emergency Appointment: This appointment is for an unspecified time after normal business hours Monday – Saturday and all day on Sundays/Holidays. Calls are dispatched in the same order they are received. You will also receive a call when the technician is en route to your home.

Do you service emergencies after-hours?

Yes, we offer emergency services 24-hours a day, year-round.

How much will my service cost?

The size and complexity of your HVAC issue will determine the cost. Because our trained, licensed HVAC technicians must diagnose the issue before we are able to quote you an accurate cost, we require an appointment to be set to complete a diagnostic on your system. Once the diagnostic is complete, your One Hour(R) technician will walk you through all costs using our Straightforward Pricing(R) Guide so there are never any surprise fees.

How often should I service my HVAC system?

It's ideal to service your cooling system each spring and your heating system each fall to ensure you find small issues before they become big problems.

How often do I need to change my HVAC filter?

Your filter should be changed every one to three months, depending on conditions in your home and your region's climate.

Do you offer purchase financing?

We work built relationships with several lenders to ensure our customers are able to restore comfort in their homes. Ask your technician about your financing options.

What are the advantages of a smart Thermostat?

Smart thermostats learn a household's patterns and adjust heating and cooling according to when a home is occupied, give homeowners the ability to control the thermostat remotely, and enable homeowners to reduce their energy use, saving you money.

HVAC means Heating, Ventilation, and Air Conditioning. HVAC systems refer to air conditioners, furnaces, and any unit that cools indoor spaces during the summer and warm them in the winter. In general, an HVAC system takes in air, heats or cools that air, and blows it into a room or any indoor space. While many homes have separate air conditioning and heating units, others have a heat pump that cools and heats the house. Not only do HVAC systems maintain desired temperatures, but they also improve indoor air quality and regulate humidity levels. But most importantly, these units provide comfort all year round.

What is a SEER Rating?

The SEER (seasonal energy efficiency ratio) is a measure of the efficiency of your heating and cooling system.The higher the SEER rating, the more efficiently a unit operates. The SEER rating of any given unit can range anywhere from 13 to 21.

DEPENDAWORTHY

IS JUST A CALL AWAY

One Hour Heating & Air Conditioning of Charlotte

4.8

(5409 reviews)

Heating & Air Conditioning

Services By One Hour

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Two One Hour Heating & Air Conditioning technicians standing confidently in front of a service van.

Dependaworthy HVAC Repair, Installation & Maintenance

Dependaworthy Heating, AC & Furnace Repairs in Charlotte, NC

When homeowners want a reliable heating or air conditioning system that they don’t have to think about, they call One Hour Heating & Air Conditioning. We are the Dependaworthy HVAC service provider in Charlotte for a simple reason: we actually care about your comfort.

At Dependaworthy One Hour, we respect you, we respect your time, and, most importantly, we respect the trust that you put in us to keep your home comfortable. It’s why we back all of our work with a 100% customer satisfaction guarantee for two years, and it’s why we’re always on time—guaranteed.

We Have a Reputation

For Being Punctual, Friendly and Knowledgable

4.8

(5409 reviews)

Shelly Bose

05-01-2025

“Mary Stapp did an excellent job in our HVAC yearly maintenance!!! We have been a long time customer of One Hour Heating & Air Conditioning and Mary is by far, the best technician we have ever had. I normally watched how the technicians service our unit and when I came out while she was cleaning our condenser, she was the only one who had taken our condenser apart and cleaned the inside of our unit along with the coil. She was very thorough and did not rush doing her job, took pictures before and after, and very personable and professional. I felt extremely comfortable with her and felt that she is a very honest lady. Unlike other technicians, there was no hard sale of anything. She did her job, showed me pictures of what she had done and explained everything to me. If you are in the lookout for an HVAC person/technician, I would highly recommend Mary Stapp of One Hour Heating and Air Conditioning. She did a phenomenal job, nothing I have ever seen in the past. I told the company that I would only have Mary Stapp as my maintenance technician going forward. The company should commend Mary Stapp for her fabulous/exceptional service. I hope this review is helpful to anyone looking for an HVAC technician.”

Meant 2 Be

05-01-2025

“Drew was absolutely amazing, helpful, and professional.”

Marcell Bush

04-30-2025

“Ricky did an outstanding job today. He really took the time to explain what's going on with my A/C system. He is extremely knowledgeable, professional and efficient. I will continue to do business with 1 Hour Heating & Air.”

Betany Caballero

04-30-2025

“Nothing but terrific. Chris was very thorough.”

Alnita Lindsay

04-30-2025

“Mary, the tech was AMAZING! She was prompt and very professional. She was very knowledgeable of the services the company provides. She explained to me all of the steps she took to maintenance the unit. I definitely recommend Mary! I would give her more stars however I could only give her 5! AWESOME JOB MARY!! I appreciate you!! Thank you!”

Miranda Boseman

04-29-2025

“Explain everything very well. Very professional and honest.”

Ronald Morales

04-29-2025

“Mary with One Hour Heating was great. Spent the time to diagnosis and fix our AC issue. Very respectful and professional”

Jai C

04-29-2025

“Thankbyoubfor being professional Jon Harrison”

Betsy S

04-28-2025

“Very happy with service. They came out the next day to replace my entire HVAC system.”

Terry Shaw

04-27-2025

“I was very happy with Matt he did a awesome job”

Special Offers

Mention these discounts at time of service

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May Amazing Offer: Lower Your Power Bill!

Purchase a 16.2 SEER for the price of a 14.2 SEER! Save on efficiency in your home.

Can’t combine with any other offer.

Expires: 2025-05-31

Valid at participating locations. Limit one coupon per household. Coupon must be presented at time of purchase. Cannot be combined with any other offers or discounts. Some restrictions, taxes and fees may apply.
$87 A/C Tune-Up

Expires: 2025-05-31

Not valid with any other offer. Must mention offer at time of purchase.
A/C Revitalization Only $134

Expires: 2025-05-31

Valid at participating locations. Limit one coupon per household. Coupon must be presented at time of purchase. Cannot be combined with any other offers or discounts. Some restrictions, taxes and fees may apply
$57 OFF Repair!

Expires: 2025-05-31

Not valid with any other offer. Must mention offer at time of purchase.
Help Reduce Allergens This Spring!

- 30% OFF Indoor Air Quality Products

Expires: 2025-05-31

*Subject to approved credit. Coupon must be presented at time of purchase. Cannot be combined with any other offers or discounts. Management reserves the right to modify offers at any given time. Some restrictions may apply.

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HVAC Services You Can Count On

Our customers love what we do because we treat them like the neighbors they are to us. While we carry the One Hour name, we're an independently owned and operated business with a personal investment in the local community. We back our work with a 100% satisfaction guarantee, provide StraightForward® pricing guides for your benefit, and will pay you back for being even one minute late to an appointment.

Here For You

When You Need Us Most!

Yellow One Hour Heating & Air Conditioning service van with company branding and slogan.

'Round the Clock Availability

No matter the hour, you can trust One Hour to be there to help you when you get hit with the unexpected.
100% Satisfaction Guarantee

We guarantee our materials, labor, and craftsmanship for up to two years from the date of your service.
StraightForward Pricing® Guide

Before we start any work, we discuss your available options so you know exactly what you are getting and how much it will cost. No hidden fees!
Always On Time…Or You Don’t Pay A Dime!®

We understand your time is valuable, so we promise to arrive at your home within the predetermined time window that you select, or your service call is free.