I would like to add that it is obvious that customer service is an important part of your business ethic. Both over the phone to schedule appointments or answer my concerns (Sue, Suzanne, Jean Rosetti (spelling?)) or in-person (Jay O'Brien and Angel). I like that we did not feel pressured to replace our heating system simply because it was 17 years old. Even though this is what we ultimately decided to do. I have never felt that any of the technicians were pushing any services or products that I did not need. When we called Angel let us know he was only one town away and we would be his next stop. Angel has been to our house in the past. As always he was polite, knowledgeable and took the time needed to make an accurate diagnosis of the problem.Angel made sure the heating system was running and that we had heat. He understood that we were going to replace the system, but still made sure it was in working order so that we were safe and warm until that replacement appointment could be made. I really appreciate that your technicians wear those boot covers whenever entering the home. I understand this can be a bit of a pain, but I like to think I keep a neat house and the boot covers are very much appreciated! Thank you!