Reviews

    • His professional knowledge and courtesy were appreciated.
      - Florence V.
    • Always great service at a great price. I keep my One Hour installed units in shape with Service Agreements.
      - Fred J.
    • The tech was very good and did everything necessary to keep the unit in top running condition. Very professional. I am extremely pleased with this companies service.
      - Joe C.
    • Service on my air conditioner units has always been done thoroughly, and techs take the time to answer any questions and make recommendations.
      - Bruce S.
    • These people will do everything they can to fix your unit, no matter how old. The tech was efficient and resolved the problem promptly!
      - Grace R.
    • They arrived with in a hour of my call, found the problem. They were back the next day with the part and fixed my heating unit. Tech was very friendly and knowledgeable.
      - David G.
    • I have called these people several times, they just installed a new Gas water heater, about a year ago and new heating and air unit. Great people to work with Could not ask for any company any better.
      - Dan K.
    • I’m always impressed with the skill level of all the One Hour technical personnel. One Hour promises excellent customer service, but unlike many other contractors, One Hour actually delivers!
      - Robert S.
    • I have always been happy with their work.
      - Debbie N.
    • They have always been very professional, arrive on time, and perform quality work. We have only used them for HVAC work, but will try them out when we need plumbing work. Their pricing seems fair.
      - Charlene E.
    • One Hour is just a good business to work with.
      - Carlotta W.
    • The HVAC technicians that work for One Hour are a very special group of professionals! I can’t say enough about the technical and customer service we receive on every single call.
      - Robert S.
    • It is always very easy to get appointments and they come out the same day to accommodate you. The technicians are very friendly and professional too.
      - Ron H.
    • Recently I went to One Hour to pick up filters for my heating and air conditioning unit. When I go there, the employees are very helpful. They were polite and really nice.
      - Linda H.
    • They are wonderful. The technicians are polite and friendly, and they arrive on time. They always schedule my maintenance and are very timely in performing it. One Hour quickly responds to your needs.
      - William A.
    • All of my dealings with them have been pleasant experiences, I have never had a bad experience with them. Even their pricing is very fair and the price you are quoted is what you pay. I trust in them.
      - Rick D.
    • Wonderful service...friendly people.......ALL THE TIME. I recommend them to everyone.
      - Ruth J.
    • Great people to work with. Quick response. Good pricing. Installers were the nicest people ever. In fact all of the people at OH have always been top notch!
      - Jessica M.
    • We have utilized your HVAC services for about nine years and have been very satisfied.
      - Errol S.
    • Service technician arrived on time and did a good job servicing our 2 furnaces. He did a great job explaining what the job entailed and how much it would cost. I was very pleased with the service.
      - Robert G.
    • All the technicians and office staff I have had occasion to interact with have been very courteous, knowledgeable and informative! Their service is exceptional and I would definitely recommend them.
      - Janet S.
    • The technician was extremely pleasant and knowledgeable and found a potentially hazardous problem that he explained and fixed.
      - Judy K.
    • Bob was thorough and honest. He indicated there are some issues to address and gave me estimates and the order in which each is the most important.
      - Mark J.
    • They help me out a lot with a rental unit. They are always quick to respond to any problem.
      - Robert D.
    • The service guys were great. Really knew their stuff. They were professional and very informative, explaining to us what they were doing and what was going on. Thanks guys for your great service!
      - John R.
    • One Hour put in a complete new Heat & Air System 10 years ago and it paid for itself in less than 3 years and I have the power bills to prove it. Their Service Team is the BEST I have ever seen...I mean EVER!
      - Butch H.
    • They got here in record time. The technician was amazing. He was super friendly and best of all quite knowledgeable. What a treat to have a consummate professional as well a friendly technician!
      - Becky H.
    • I called One Hour due to a problem with my heating unit and their service technician, Matt, arrived within 90 minutes. He was professional and very courteous.
      - Joe R.
    • He was polite and knows his stuff! I would definitely recommend this company and him!!
      - Anne F.
    • Knowledgeable and courteous staff. Thoroughly checked my HVAC systems for the Fall tune up.
      - Karen M.
    • Matt was friendly and professional in explaining the issues with my air conditioning problem. He had it fixed in no time.
      - Tom B.
    • Thanks again One Hour for all you great service and for keeping our old unit running so long.
      - Jean T.
    • Mike and Matt where our technicians and they are super nice guys and done a great job. We would prefer them as our techs. Thank you!
      - Steve L.
    • Per our request to evaluate system at home we recently purchased, I was very pleased with thorough evaluation, tune-up and explanation of system, needs, and recommendations/quote of needs.
      - Ron H.
    • Michael and Matt certainly knew what they were doing. They also took the time to educate me. AND they made sure that our cats didn’t get out of the house as they came and went.
      - Chris R.
    • I called in the morning to get my a/c fixed. They were totally booked but do after hours. They were able to get my ac up and running quickly. Everyone was very professional and helpful.
      - Pam N.
    • Technician was timely, knowledgeable and pleasant. Repaired problem well.
      - Janine N.
    • I had a brand new cooler on my Food Truck lose the temperature control right before our debut event. The technician diagnosed the issue, gave me an estimate and completed the repair...they even waited around to ensure proper cooling of the newly repaired f
      - A Satisfied Customer
    • Their technician spent almost an hour an a half checking over my units and took his time to answer many of my questions. I appreciate the technician used shoes covers to make sure he didn't track mud into my new floor. 2 thumbs up!!
      - E.M.
    • Matt was awesome!! Very knowledgeable. Will request him every time.
      - Lori C.
    • Manny was respectful of my house, wearing shoe covers to keep my carpet clean, answering my questions, and explaining what he found. One Hour will be the company I call!
      - Neal S.
    • I would highly recommend One Hour and have!
      - Fred J.
    • I feel like this company has a good plan the service my needs. I trust them to be honest concerning cost and parts replacement.
      - Susan M.
    • Thank you for the excellent service. I am glad y'all could take care of my AC unit so promptly and professionally. I am looking forward to being a client for many years to come.
      - Kay T.
    • They showed up and got the unit working and came back later and completed the job. We are very satisfied.
      - Hal M.
    • Bill did an excellent job in executing our regular service call. He kept us well informed and provided timely information regarding what needed to be done. Bill was a pleasure to work with.
      - Paul V.
    • On time service with a technician with good customer skills.
      - Michael C.
    • I replaced both of my HVAC Systems. Natasha was very thorough and didn’t miss a thing. Installation team was great and finished on time. One Hour was fantastic!! Would definitely recommend them.
      - Richard C.
    • Matt came out on a Sunday, and got both my units up and running. The weather has been very hot, so I was grateful for the weekend service.
      - Charlotte W.
    • On time, very professional service. We have used Rocky Top Air since they became a business.
      - Charlene E.
    • The technician was punctual, friendly, and very helpful. He made sure that I understood each concern with the system, and was very efficient in his repairs.
      - Sarah S.
    • Service has been excellent throughout the time. Technicians are well trained and courteous. They get here on time (if not, they call). We highly recommend One Hour.
      - Gary S.
    • Everyone was so professional from the first person I spoke with to the technician who fixed my air. They are really customer oriented and honest! I will be a lifetime customer of One Hour.
      - Luana B.
    • Thanks for all you did for us. I appreciate your attention to detail. I'm sure that when I have to replace my current unit, I'll call Rocky Top first. Thanks again.
      - Marshall H.
    • They texted when they were on the way, and showed up when promised. Mitch Perdue was friendly and knowledgeable. I highly recommend Rocky Top Heating and Air.
      - Angi M.
    • We always have great service from One Hour -- enough said.
      - Jean T.
    • Richard did an outstanding job as usual with over the top customer service. I have used One Hour for nearly 10 years and plan to continue doing so for many more.
      - Joseph T.
    • Men who came were very nice and professional. They worked us in when our air was out and even arrived early. They took the time to explain everything to us and about the yearly plans available.
      - Paulette A.
    • They fixed our air. Nothing like being without it. Nice people that care about customers.
      - Crystal D.
    • My service technician was on time and very personable.
      - Deanna W.
    • You have a great service department. Your service technician, Nick, did a great job! He was very professional and thorough. He took his time to do it RIGHT.
      - Gary S.
    • The service was great with the service advisor being on time and completing the checkup promptly.
      - David I.
    • Service technician, Todd came out on a Saturday when our AC stopped working. He explained the problem in detail and made quick repairs. Great people skills.
      - Joe R.
    • Chris Howard was great. He knew what he was doing and solved the problem quickly. I will certainly use Rocky Top again and hopefully get Chris to do the work.
      - Doug C.
    • The response time from One Hour on a Saturday was amazing. Chris was very professional and knowledgeable and was able to fix our problem quickly. I will definitely continue to use One Hour and would recommend highly to others.
      - Katie N.
    • Everyone I deal with at One Hour is respectful and friendly. They listen to any concerns and offer solid suggestions. They are professional and helped us address HVAC issues.
      - Melanie M.
    • Very professional technician (Chris). Quickly diagnosed and fixed issue with unit.
      - Randy F.
    • I was pleased with the service I received. I will call on you again.
      - Larry L.
    • Timely, courteous, answered all my questions, were thorough and, asked me about my house before starting each project. Explained each aspect of the project.
      - Joyce C.
    • I would definitely recommend One Hour. Manny and his crew were very polite and professional. Natasha helped me decide what repairs I needed to do in my crawl space.
      - Marian B.
    • Efficient and knowledgeable about my systems.
      - Kent F.
    • Steve, the maintenance supervisor is great to deal with and Richard, the service person is so nice. They are always prompt, professional and efficient. I will always call them for any future problems.
      - Diana J.
    • I have shown many people that my system has MORE than paid for itself since One Hour installed it. I have every utility bill from before we had it installed to today and can PROVE it has more than paid for itself.
      - Butch H.
    • They identified the problem quickly and ordered the replacement parts. They also verified my warranty and followed up with the manufacture such that I only had to pay the labor for the replacement.
      - Greg E.
    • They were there when they stated they would be. They were friendly and courteous. They knew what they were doing and serviced our HVAC properly and told us what they did and why.
      - Peggy B.
    • Mitch did the semi-annual maintenance in a reasonable amount of time, explained the results, and answered our questions. We then completed a new service agreement for 2018-2019. Good experience!
      - Royal M.
    • One Hour has given us excellent service from day one. The Service Technicians are efficient and friendly. The Office Staff has always been very pleasant and helpful.
      - Janet S.
    • Fixed our heat issues where we had been struggling for answers from multiple heat and air companies, they got to the bottom of it and came thru, with flying colors where the others failed.
      - Christie S.
    • Craig arrived on time and handled our problem in a professional and friendly manner. At the end of the service call he asked if we had any other issues, which we appreciated.
      - Kathy G.
    • Excellent customer service, very courteous staff, good communication, always arrive on schedule. I have given Rocky Top many referrals over the years and will continue to do so. Great company and people.
      - Cathy A.
    • No matter when or what problem comes up they are always so amazing to get Richard out to my house. I have always been treated amazing from dispatch, to the office manager and the technicians. I just can’t say enough good things about Rocky Top Air
      - Wendy W.
    • Once the problem was diagnosed, the unit was replaced and that did take several days. Employees are very knowledgeable and polite.
      - Norma M.
    • Very good. Good information about the heating and cooling systems. Friendly service. Good work and service.
      - Richard C.
    • Craig did a fine job for us. Prompt in arrival, thorough in carrying out his inspection, courteous in informing us of what we need to do to keep our AC/H units working effectively and efficiently.
      - Gary S.
    • The tech that came to replace a failed fan motor also fixed my auxiliary heat issue that had plagued me since my new unit was installed by another company.
      - Patrick P.
    • Technician provided info on the system that we were never provided before. Was a great experience.
      - Brigitte E.
    • They are always on time or let us know when they will be here. They are very helpful and answer any question we have. Will recommend them to any one that we know looking for a good service team.
      - Max C.
    • I had a heat pump that was converted to a gas furnace. I couldn't be more pleased with the final project. I'll be a One Hour customer for life. Thank you so much!!!!!!!!
      - Chris P.
    • No complaints. Arrived when they said. Professional, knowledgeable, and courteous technicians. Will call again when the needed. Many thanks!!
      - Alex C.
    • Have always loved the work of Ricky Top Air. All the technicians have been fine, and schedule person LLoyd is the best! Thanks!
      - Brenda G.
    • At no time did I feel any doubt of their ability or integrity. I am definitely a lifetime One Hour customer!
      - Kathy H.
    • I am so pleased that we work with One Hour for our Heating and A/C needs. They are extremely professional and knowledgeable. Competitively priced. Recommend this company!!!
      - Terry C.
    • Excellent technical services are always provided by One Hour! Thank you for always being there even at the most inopportune time!
      - Robert S.
    • I had Tony furnace replaced by OH - very professional and thorough - I had the AC replaced a few years ago and it was a very good job - they have done my scheduled maintenance and kept things up to par - they have went into plumbing and I have used them a
      - Glen N.
    • On time, identified the problem right away. Reasonable prices.
      - Shawn K.
    • Heat quit working Christmas day. Called the morning after. Tech was there within 45 minutes and repair was completed within another 30 minutes. Highly recommended.
      - Mike W.
    • Have been dealing with them several years and very happy with service. When my A/C unit died they got it fixed with warrantied parts.
      - Don A.
    • I was impressed with this company from the first phone call I made to Lisa to schedule an estimate. I can't say enough good things about Lisa and Natasha, their professionalism and customer service was outstanding.
      - Jeff H.
    • We appreciate One Hour. The technicians are always courteous and punctual.
      - Shirley J.
    • 5 Stars. Fast, Friendly, Professional.
      - Carol J.
    • I have never had a better company service my heating and air-conditioning units. They have come when they say they will come. They have been careful and have worked hard while they were here.
      - Judith H.
    • One Hour was recommended to me several years ago by a friend. I very much appreciate the excellent service I've received from them whenever it has been needed.
      - Nina T.
    • The problem I was having was found and fixed very quickly. I was shocked how fair the price was for the job. I would highly recommend this company to anyone in need of heating and air work.
      - Frank J.
    • Good service, efficient and knowledgeable. Very clean.
      - Susan M.
    • We were very pleased with the staff: their professionalism, knowledge, eagerness to please, and their overall work!
      - Jim W.
    • My new AC Unit was installed onetime and the work was very professional. I was really impressed with this company.
      - Ronnie M.
    • I’ve had nothing but great service whenever I have had to call on this company. They are always friendly & professional.
      - Lorraine N.
    • The staff are always friendly, and return calls if needed.
      - Sarah P.
    • The recommendation was well thought through and we'll considered. Installers were on time, considerate and meat as well as respectful. All around great job!
      - Jim P.
    • Friendly, competent, timely work.
      - Fran S.
    • Very friendly and informative technician named Mitch. We really appreciated his thorough check-up of our HVAC system as well as his helpful suggestions. He answered our questions and helped us program our thermostat to better serve our needs. He went above
      - Royal M.
    • Called to check AC due to storm damage. Came out quickly and found the problem and repaired the unit. I am very appreciative of their service.
      - Linda H.
    • My unit needed to be cleaned and serviced, it was handled professionally, it now cools much better and the fans run at a much better speed.
      - Barbara Y.
    • He could have just as easy waited till Monday but took the initiative found the part returned and repaired our A/C unit that day.........an EXCELLENT employee to do what he did.
      - Patricia W.
    • Why use anyone else. They are the best. Now that they do plumbing I only need to make one call.
      - Tim C.
    • Excellent company with a knowledgeable staff that can keep your HVAC running like new. The technicians are friendly and always courteous, especially Mitch.
      - Jessica M.
    • Quick professional service from call to finished job. Back in service within a few hours of calling. I know I can always count on One Hour. Thanks!
      - Richard T.
    • Work completed efficiently and quickly. Very pleasant and competent technicians.
      - Paul G.
    • From Michele's estimate through Todd's tuneup and coil cleaning, we could not have asked for a more satisfying experience! Cory and John's promptness and courteous responses to our questions and concerns gave much-needed assurance that they were well informed and capable of repairing our ductwork and laying a new vapor barrier. Our A/C is running great and we are completely satisfied! Many thanks, Rocky Top!
      - Charlie P.
    • This was a first house call and we are so happy with the service. We will definitely refer One Hour to friends, family and colleagues as well as call again for any business or home services we need in the future.
      - Scott I.
    • Everything was top notch.
      - Rita P.
    • A very professional team that makes me confident in the service I receive.
      - Kathy H.
    • One Hour fixed my heating and air conditioning. For several years, they have been doing routine maintenance. They're always polite, friendly and respectful of my home.
      - John B.
    • We have been a customer with One Hour for a couple of years now. They always do a great job and we have never had any problems with them. We would absolutely recommend them to other people.
      - Dan S.
    • They have very good response time and the quality of the work they do is great. They also offer reasonable pricing, so the cost benefit is another draw for me.
      - Allen S.
    • We had them put the unit in for us, and it is excellent. We also received a refund and tax breaks for having an efficient unit--we were really happy about that!
      - David T.
    • I have used them since I bought another home 2 years ago. They service the units at the second home that I have in Tennessee. I am very happy with their service and I recommend them to anyone.
      - Tim C.
    • If you call them for help, they get right on it. If something comes up and it's their mistake, they make good on it right away. The price is very fair and they're very knowledgeable and friendly.
      - Nancy G.
    • If I can say one thing about One Hour, it would be that I trust their employees so much. I would feel comfortable leaving my teenager in the house and have no concern leaving while they're there.
      - Aditya S.
    • They always come when they say they will and do what they're supposed to do. They've been doing regular checkup for me. They're always nice and respectful when they come to the house.
      - Helen W.
    • I have been using your service for seven or eight years, and have been very satisfied with your responsiveness and communications regarding any issues.
      - Errol S.
    • I have been using One Hour for 2-3 years now and have always been happy with their service. They give me peace of mind.
      - Fred A.
    • I was totally pleased with One Hour's service. Every person I dealt with was extremely professional and knowledgeable. I look forward to using their services in the future.
      - Charlotte W.
    • Great company! Knowledgeable and courteous workers. They will go the extra mile!
      - Jill H.
    • Cody and Todd worked efficiently and checked all of the units we have installed. They knew their business and I will have no problem recommending them to friends.
      - David H.
    • Having been doing business with One Hour for years, never a problem and always answer questions we have.
      - Steve W.
    • One Hour will be doing all my service work they are very respectful and on time and they even called me the next day to make sure I was satisfied.
      - Eric P.
    • Good company that stands behind their products and services.
      - Anika C.
    • It is important that home service providers will (1) respond to my call at almost any time, (2) speak clearly, (3) treat me fairly, and (4) complete repairs in a timely manner. One Hour does all of these and more.
      - John T.
    • I have used One Hour for at least 5 years and it has gone perfect every time they have visited. Would recommend them to anyone needing Professional Services for heating and air conditioning needs.
      - Nick N.
    • Would highly recommend One Hour. They provided same day service with a solution that was explained well before work started and a reasonable price.
      - Sabrina F.
    • One Hour is a company that I would recommend to anyone. The technicians are courteous and friendly and go about their business with dispatch.
      - Judith H.
    • On this trip I could not make my scheduled time due to an unplanned hospital visit. Since my unit is outdoors it was possible to have the work done and I was able to handle over the phone. One less thing on my mind when I had a health issue.
      - Kurt H.
    • Into my third year with One Hour servicing my home's units. Always thorough, professional, and feel as though I get my money's worth. Service reps were Craig and Todd - two more excellent representatives of your company.
      - Diane S.
    • We received bids from 3 companies and selected One Hour, which proved to be a great choice. We participate in their maintenance contracts of 3 inspections & tune-ups/year. Very reliable. We have a great system now and great support.
      - Cheryl M.
    • The technicians are thorough in their maintenance check-ups and experts at what they do. We've never had a problem with our heat/air system that they couldn't troubleshoot and solve. We're grateful to be their customers.
      - Ann M.
    • Technician showed up when promised, did some brief troubleshooting. Found the problem was in the thermostat and fixed it at a discounted price because we are on a maintenance plan. We are very satisfied.
      - David S.
    • I have used One Hour for over a year & have always received great service. Everyone has been very professional & does their job in a timely manner. I would highly recommend their service to anyone.
      - Lorraine N.
    • We have used One Hour for many years and have always been very pleased with their professionalism and quality service. We have always felt like they went of their way to be helpful when issues arose with our old system.Great company!
      - Randy E.
    • They were professional, efficient, and transparent. I appreciate their top-of-the-line service. I signed a maintenance contract for three times per year. Reasonable cost, clear explanation of costs and benefits.
      - Jacob H.
    • I could not be more pleased with the efficiency and cost savings. The technicians are always prompt, and have provided excellent information about the unit over the past 6 years of repairs. I would highly recommend this company.
      - Dwanna B.
    • I have been using One Hour for about 7 years. They have provided excellent service since day one. I will continue to use them for all my HVAC needs and I highly recommend them. Thank you!
      - Joseph T.
    • I sent a comment via e-mail after our system went down and had to be repaired. Both the lady I dealt with and the technician who did the work were outstanding - true professionals.
      - Dick K.
    • I have found them very reliable, they do good work and do their best to have the work done on time as promised.
      - Wanda T.
    • One Hour is a great company, would use again for product and maintenance.
      - Stephanie B.
    • We have been customers since 2008 when they started in business.
      - Julia H.
    • Have used for over 15 years and received courteous, profession service at two homes. I have never felt that OH always did the maintenance and made the recommendations that would extend the life of our units without costing additional dollars.
      - Jessica M.
    • I have used One Hour for years and have always been satisfied. The technicians are knowledgeable and thorough. They arrive promptly and are always courteous, and never leave a mess behind. I would recommend this company without hesitation.
      - Sandra S.
    • Your people are always on time, call before they come and are very knowledgeable. They go the extra mile!!!
      - Shelby I.
    • Excellent service personnel, prompt, polite, competent & honest. Reasonable prices. They kept our old underpowered unit running way past it's expiration date & installed a new one during a snow storm.
      - Patrick C.
    • Have been using One Hour for nearly 10 years. The life of our older heat & air system has definitely been extended & its performance is great. Maintenance costs are very reasonable. One Hour is a very trustworthy company.
      - Jack G.
    • Have been using One Hour for nearly 10 years. The life of our older heat & air system has definitely been extended & its performance is great. Maintenance costs are very reasonable. One Hour is a very trustworthy company.
      - Jack G.
    • I would recommend them to any of my friends. Their techs are knowledgeable and are always courteous. The office staff is also courteous and helpful.
      - Janet S.
    • The technician called to let me know when to expect him. He serviced all three units and the filters. I have the utmost confidence that we will be warm and safe this winter. I highly recommend One Hour for all your hvac needs.
      - Suz M.
    • Everyone at One Hour aims to please. Our service experiences have been smoothly professional, and the tech men have always exceeded our expectations. Thank you, One Hour, for keeping us in our comfort zone!
      - Lex Z.
    • One Hour has been a savior for me, having come to the rescue on a leaky A/C system several years back. I have done business with them since. Yes, I highly recommend One Hour for all heating and air conditioning needs.
      - Fred B.
    • Fred is an exceptional, knowledgeable technician in his field. I can leave the house for an extended period of time and I know that the system(s) are in good working condition. This is the best feeling a home owner can have
      - Helmut D.
    • The people at One Hour went above and beyond to satisfy my needs here in Knoxville. They spent some long days getting the air conditioner set in right and making sure it was preforming as advertised. Try them, you'll like them!
      - Michael C.
    • Service has always been excellent. Employees seem to really want to please.
      - William C.
    • Excellent service. Technician was very professional and knew what he was doing.
      - Alex C.
    • Their product, prices, personal, and service are the best!
      - Jim
    • One Hour is excellent in every way. Their maintenance program is a great way for me to be able to 'forget' about my heat and air. Because of the program their response rate is fantastic - even on Easter Sunday!
      - Raeus
    • The fast response and excellent service by One Hour makes them the tops in the HVAC industry in my opinion. Their regular service contract is really the way to go! I highly recommend them!!
      - Patty
    • One Hour is always prompt when I need service on my heating and air conditioning equipment. Their staff is always professional from answering the phone to performing the work. I recommend them to all my friends and family.
      - James B.
    • The quality and service are the some of the best I have ever experienced. You will not find better installation people anywhere in the country.
      - Ralph G.
    • One Hour is responsive, they clean up after themselves. They have attention for maintenance, and not just selling the equipment. They're personable, and they are courteous when they come in my home.
      - Janette B.
    • If I could give One Hour a 6, they would be a 6 because they're the best! First of all, they have done a lot of for me.
      - Butch H.